Platform Engineer - ServiceNow.pdf

Job Title: ServiceNow Developer - CRM and CSM

Location: Philippines

Job Type: Permanent – Remote Position

Working Timing: US Time Zone

About the Role

We are looking for an experienced ServiceNow Developer – CRM and CSM to join our engineering team. The role will focus on the design, development, configuration, customization, and maintenance of ServiceNow solutions, with a strong emphasis on Customer Relationship Management (CRM) and Customer Service Management (CSM).

The successful candidate will work with global teams to deliver scalable ServiceNow solutions that support business requirements and digital transformation initiatives.

What You'll Be Doing

• Design, develop, configure, and deploy ServiceNow solutions based on business requirements.
• Develop and customize solutions within ServiceNow CRM and CSM.
• Configure and maintain ServiceNow applications, workflows, business rules, client scripts, UI policies, and integrations.
• Work with cross-functional teams including architects, developers, and business stakeholders.
• Develop and maintain integrations using APIs and other integration technologies.
• Troubleshoot complex ServiceNow issues and implement effective solutions.
• Support ServiceNow platform upgrades, patches, enhancements, and maintenance activities.
• Monitor platform performance and identify opportunities for optimization.
• Develop and maintain technical documentation, runbooks, and standard operating procedures.
• Follow ServiceNow security, governance, and compliance standards.
• Participate in capacity planning and platform improvement initiatives.
• Collaborate with global teams working across different regions and time zones.

What We're Looking For

• 5+ years of professional experience in ServiceNow development, platform engineering, systems administration, or related enterprise technology roles.
• Strong hands-on experience with ServiceNow development, configuration, and customization.
• Strong knowledge of ServiceNow CRM and Customer Service Management (CSM).
• Good understanding of ServiceNow ITSM, IT operations, and service delivery modules.
• Proficiency in JavaScript and ServiceNow scripting.
• Experience with ServiceNow APIs, integrations, and web services.
• Strong understanding of database concepts and system integration principles.
• Experience working with cloud platforms such as AWS, Azure, or Google Cloud is preferred.
• Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code principles is advantageous.
• Good understanding of security best practices, IAM, and data protection.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills for working with global teams.
• Experience with ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) is preferred.

What We Offer

• Permanent remote working opportunity.
• Opportunity to work with global teams and international projects.
• Exposure to enterprise-level ServiceNow implementations.
• Professional development and training opportunities.
• Competitive compensation based on experience and qualifications.
• Supportive and collaborative working environment.
• Opportunity to work on innovative technology and digital transformation initiatives.