Pioneer Data-Led Growth Across Australia's Influential Media Landscape
Australia's media industry continues to evolve through digital innovation, trusted journalism, and sophisticated subscription models. At its forefront, News Corp Australia creates content and experiences that connect with audiences nationwide. As Planning & Insights Director, you'll join a pioneer team building the intelligence capability behind retention, workforce planning, and commercial performance. Through Emapta, you'll translate your expertise into global business impact, influence senior decision-makers, and build a high-performing function while gaining the stability, premium benefits, and international career exposure reserved for top-tier professionals.
Job Overview
- Employment Type: Full-time
- Shift: Day Shift, with possible weekend shift
- Work Setup: Onsite, Ortigas (transition to Hybrid)
The Qualifications We Seek
- Minimum 7 years of leadership experience in Planning, Workforce Management, Business Intelligence, Analytics, or Insights functions
- Strong experience translating complex data into clear strategic recommendations and measurable business actions
- Hands-on expertise in workforce planning, demand forecasting, capacity management, and operational analytics
- Demonstrated ability to influence senior stakeholders through compelling, data-driven insights
- Strong understanding of customer behavior, operational performance, and key business drivers
- Experience leading teams and developing analytical, planning, and insights capabilities
- Advanced analytical, problem-solving, decision-making, and strategic thinking skills
- Australian market experience is required
Ideal Leader Profile
- Strategic Pioneer and Builder, capable of delivering the retention vision, scaling the saves function, and protecting long-term revenue through end-to-end planning and insights strategies
- Relentlessly curious and passionate about change, leveraging customer and operational data, including Voice of Customer (VOC), churn risk, and workforce analytics, to improve customer offers, retention strategies, and operating models
- Commercially astute, with a proven ability to maximize subscriber lifetime value (LTV), protect revenue streams, and optimize commercial offers and retention capabilities
Your Daily Tasks
Strategic Insights & Leadership
- Define the vision and roadmap for the contact center's data landscape, ensuring strong governance and transforming operational, workforce, and customer metrics into actionable business intelligence
- Serve as the primary translator of data insights, influencing commercial, product, and operational strategies through compelling recommendations to executive leadership
- Champion the adoption and integration of advanced analytics and business intelligence platforms, including Power BI and Tableau, to enhance reporting, automate processes, and reduce systemic issues
- Implement proactive early-warning systems and performance oversight frameworks to identify critical trends and data anomalies requiring executive intervention
Workforce Management & Operational Planning
- Direct long-term workforce planning and financial planning strategies, translating business objectives into scalable capacity and resource models
- Govern Workforce Management tools, technologies, and methodologies to optimize scheduling, real-time operations, and Service Level Agreement (SLA) performance
- Establish talent acquisition and retention frameworks while overseeing operational governance policies that support a high-performing and compliant workforce
People Leadership
- Lead the Planning and Insights team, ensuring workforce planning and analytics strategies align with organizational objectives
- Govern performance management frameworks and capability development initiatives to deliver accurate workforce plans and exceed key performance indicators (KPIs)
- Foster a values-driven, inclusive, and high-performing culture in partnership with executive leadership
Commercial & Financial Management
- Manage financial planning and budgeting activities in partnership with Finance and business leaders to ensure effective resource allocation and long-term sustainability
- Optimize the allocation of people, technology, and investments to balance customer outcomes, operational performance, and commercial priorities
- Deliver concise and actionable reporting that links financial performance, business trends, and strategic recommendations for executive stakeholders
Exciting Perks Await!
- Pioneer opportunity to help build a high-performing team from the ground up
- Competitive Salary Package
- Day 1 HMO coverage with free dependent
- Transition to Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
