Overview
As a Planning Coordinator and part of the Central Operations team, you'll be at the forefront of shaping the future of living, playing a pivotal role in ensuring seamless operations and enhancing customer experiences. Your responsibilities will encompass overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues. You'll optimize resource allocation, ensure compliance with service level agreements, and contribute to continuous process improvement initiatives by identifying common guest pain points.What you will focus on:
- Oversee daily planning and coordination of all activities for excellent unit preparation.
- Serve as the main point of contact for weekend support, addressing field team inquiries and coordinating schedule changes as needed.
- Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
- Optimize resource allocation by matching activities with suitable resources based on prioritization, and grouping tasks for efficient issue resolution.
- Leverage critical decision making to adapt scheduling for urgent business demands
- Ensure issues are addressed promptly in adherence to service quality expectations outlined in Service Level Agreements.
- Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
- Identify common guest pain points and contribute to continuous process improvement initiatives.
- Deliver feedback to Team Leaders and Managers to support process improvements and address recurring challenges/issues.
- Provide regular feedback to Team Leaders and Managers to address needs and resolve issues.
Requirements:
- 2-4 years of working experience with solid operational exposure.
- Proficiency in computer skills and route planning/scheduling tools.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent attention to detail and communication skills.
- Experience in hospitality and start-ups is a plus.
- Prior experience in route planning/scheduling and operations roles is advantageous.
- Must be willing to work Saturday and Sunday.
Apply here:
https://docs.google.com/forms/d/e/1FAIpQLSdLqEjW35J_TqEFLB_eHpZz-wsUVfxF2waFuN0lGm0SaPLyKw/viewform
