Pioneering Retail Account in SM Ecoland | CSR | No Exp required

Join our Pioneering Retail account in SM Ecoland as a Customer Service Representative! No experience needed.

Duties & Responsibilities:

• Resolve customer's concern, promote product and client loyalty

• Follows and complies to prescribed Work flow /Call Flow

• May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.

• Ensure that incoming telephone calls are answered in a timely and professional manner.

• Responsible for ensuring that primary matrices are met through effortless customer experience.

• Responsible in maintaining First call Resolutions

• Responsible to keep and uphold integrity in handling customer's account information in each and every call

Education & Experience:

• Must be at least an SHS Graduate (Senior Highschool Graduate)

• Able to read, speak, and write English language proficiently to communicate with customers, comprehend and follow instructions

Competencies:

• Communication Skills

• Customer Service Skills

• Listening Skills

• Analytical or Problem Solving Skills

• Technical Skills

• Highly Motivated

• Personal Effectiveness

• Team Work

• Flexibility

• Integrity

• Persuasiveness

• Stress Tolerance

• Quality Orientation