PHL Services Consultant (Benefits and Payroll Implementation)

About the opportunity (Payroll and Benefits Team)

The Service Consultant is responsible for all phases of a new client being introduced to Dayforce's system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.

What you'll get to do

• Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.

• Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.

• Work in conjunction with resources within and outside of the team to complete an implementation.

• Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.

• Work independently to resolve project issues and escalate when appropriate.

• Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub-functions such as Finance, benefits administration, labor relations, training development, and technical environments.

• Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).

• Translate business process requirements into configuration requirements for the purchased Dayforce solution.

• Prepare customers for implementation completion, review product processes, assist with pre-input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.

• Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.

• Test and document custom solutions for customers.

• Design and execute system integration and user acceptance tests.

• Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.

• Ensure a smooth transition to the service team.

Skills and experience we value

• Bachelor's degree

• Exposure to basic project management principles

• Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination

• Proficient in Microsoft Office products

• Experience with SaaS/Cloud software; HRIS experience preferred

• Understanding of relational databases, SQL, and XML

• Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.

• Ability to implement an HRIS module or similar solution

Soft Skills:

• Consultancy mindset

• Excellent communication

• Analytical and logical reasoning

• Independent work with good judgment

• Ability to evaluate diverse scope problems

• Ability to translate business requirements into solutions

• Strong time management

Working Hours:

Eastern Time Zone | 9:00 AM – 6:00 PM