We are looking for an experienced SeniorProduct Operations Specialist to lead the growth and localization of our AI-powered keyboard in the Philippine market. You will drive product operations, user growth, community strategy, market insights, and monetization while working closely with Product, Engineering, Marketing, and Design teams to deliver an exceptional user experience.
Key Responsibilities:
User Community Building and Management
- Build and grow local user communities from the ground up.
- Develop community positioning, engagement mechanisms, and growth plans.
- Manage communities across locally relevant platforms such as Facebook, Messenger, WhatsApp, Telegram, and Discord.
- Plan online events, user co-creation programs, product testing initiatives, and incentive campaigns.
- Identify and develop relationships with seed users, power users, content contributors, and brand advocates.
- Maintain close communication with users and create an effective feedback loop.
Market Analysis and User Research
- Monitor trends across the Philippine AI, keyboard, productivity, and mobile application markets.
- Conduct user interviews, surveys, community observation, data analysis, and competitor research.
- Develop a deep understanding of local users needs, input habits, use cases, pain points, and willingness to pay.
- Analyze differences among user segments in language, culture, content preferences, and communication styles.
- Produce clear market, competitor, and user insight reports to support product and business decisions.
Product Experience and Localization
- Use the product extensively and continuously identify opportunities to improve the user experience.
- Collect, organize, and analyze user feedback to uncover recurring problems and unmet needs.
- Translate user needs into clear, actionable product recommendations.
- Work closely with product, design, engineering, and other teams to help drive improvements.
- Participate in feature testing, product launches, and post-launch evaluation.
- Provide localization recommendations covering language, culture, content, user experience, and monetization.
Product Growth and Monetization
- Develop and execute operational strategies across user acquisition, activation, engagement, retention, reactivation, and paid conversion.
- Plan referral campaigns, user incentives, content initiatives, community programs, and channel partnerships.
- Analyze user behavior and campaign performance to improve conversion funnels and retention.
- Explore suitable local monetization opportunities, including subscriptions, premium features, advertising, and other value-added services.
- Regularly review operational results and propose data-driven improvements.
Qualifications
- Bachelor's degree with 3-5 years of experience in Product Operations, Growth, Product Management, Community Operations, or a related role.
- Strong understanding of the Philippine market, consumer behavior, and digital ecosystem.
- Proven experience driving user growth, engagement, and product optimization.
- Excellent analytical, communication, leadership, and project management skills.
- Data-driven mindset with experience using metrics to improve product performance.
- Professional proficiency in English and fluency in Filipino/Tagalog.
Preferred Qualifications
- Experience with AI products, mobile applications, keyboard apps, or productivity tools.
- Experience launching or scaling digital products in the Philippine market.
- Knowledge of SEO, ASO, performance marketing, and Generative Engine Optimization (GEO).
- Established network with local creators, influencers, universities, or digital communities.
