We are seeking a dedicated Senior Process Executive-CDM/PV with 1 to 2 years of experience in Customer Service and PV Voice Support. The ideal candidate will work from home during day shifts providing exceptional support in Pharmacovigilance and Safety Operations. Proficiency in English is required.
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
What You'll Be Doing
- Registered Nurse (RN) preferred; Registered Pharmacist (RPh) may also be considered
- Background in clinical practice, safety case intake, medical information, or healthcare operations is an advantage
- With 0–2 years of BPO or healthcare experience
- Strong understanding of medical terminology, medications, and common disease conditions
- Ability to gather, interpret, and summarize clinical information from patients and healthcare providers
- Strong communication skills for conducting structured, empathetic clinical interviews
- High attention to detail and accuracy in documenting sensitive medical information
- Comfortable following SOPs, confidentiality standards, and Good Documentation Practices (GDP)
- Able to work with safety systems/CRMs and perform accurate, timely data entry
- Flexibility to work shifting schedules and adapt to process or regulatory updates
- During training, the role requires full‑time onsite reporting
- Once deployed to production, the role transitions to a hybrid work arrangement, subject to performance and operational requirements
- Hybrid eligibility may be adjusted based on quality, productivity, attendance, and compliance metrics
Your future starts here—grow, thrive, and make an impact with Cognizant.
