Pharmacy Technician

Key Responsibilities:

1 Grievance Handling:

• Investigate and resolve member grievances related to Medicare Part D drug coverage, claims, and pharmacy issues
• Ensure all grievances are resolved within required CMS timelines and documented appropriately

2 Communication:

• Act as a liaison between members, providers, and pharmacies for Medicare grievance resolution
• Provide clear and empathetic communication throughout the grievance process

3 Compliance:

• Adhere to all CMS (Centers for Medicare & Medicaid Services) guidelines and company policies
• Maintain confidentiality of sensitive member information

4 Documentation

5 Collaboration

Qualifications:

• Medical Allied Health graduate required (licensed/non licensed)
• Minimum 1 year of experience in healthcare contact setting work experience (e.g., pharmacy technician, claims processor, provider services)
• Experience handling grievances or healthcare-related customer support in a contact center setting
• Amenable to work flexible schedules, including US hours and holidays
• Amenable to work onsite at Bridgetown, Quezon city

Others:

• Full-time employment
• Full-Onsite (non-negotiable)
• Fixed Night-shift
• Competitive Salary + Sign-on Bonus + Benefits