The Global Pharmacy Account Manager provides essential administrative and operational support to ensure effective coordination across internal teams. The role focuses on delivering organized, reliable and timely support for key backoffice activities, maintaining strong internal partnerships and contributing to overall departmental efficiency. It anticipates operational needs, supports proactive planning and ensures commitments and deliveries are met. The position works closely with Domestic Pharmacy Account Management partners to maintain accurate documentation, track progress and support ongoing process improvements.
Primary Responsibilities:
- Read, analyze and interpret SOPs, client documentation and reporting to support accurate task execution.
- Collaborate with multiple operational teams in a complex matrix environment to ensure high-quality, timely service delivery.
- Review existing processes and identify improvement opportunities to enhance accuracy and efficiency.
- Facilitate resolution of escalated requests by coordinating closely with internal partners.
- Identify solutions to non-standard issues and translate them into actionable steps.
- Manage assigned operational activities with daily interaction and alignment with PAM teams and PAM leaders.
- Perform other responsibilities as assigned by management.
- RxClaim benefit validation/testing.
- SFGO (Salesforce GO) updates and maintenance.
- External claim file coordination and outbound file support.
- Reporting support, including data validation and trend identification.
- BCT outreaches and translation of configuration communications.
Qualifications:
Mandatory Skills
- 6 to 8 years of PBM/RxClaim experience preferred (BOM or CS backgrounds are strong fits).
- Strong analytical and reportinginterpretation skills.
- Ability to prioritize multiple tasks in a fastpaced production environment.
- Excellent communication skills and a collaborative working style.
- Criticalthinking and problemsolving skills in nonstandard situations.
- Proficiency with Microsoft Office (SharePoint, Teams, Excel, Word, PowerPoint).
- Selfmotivated with strong ownership and ability to work with minimal supervision.
- Project coordination/facilitation experience.
Desired Skills
- Account management or operational clientsupport experience.
- Strong ability to learn PBM tools and workflows.
- Experience with benefit design and configuration processes.
- Experience with PBM systems, reporting tools, issuemanagement tools and claims platforms.
