UnifyCX is looking for an extraordinary
Customer Service Representative to join our motivated and ambitious team.
What Will You Do
We are seeking an empathetic and tech-savvy Customer Service Representative to provide exceptional support to customers. In this role, you will communicate with customers via phone, chat, and email to address inquiries, troubleshoot issues, and ensure a seamless experience. Your ability to deliver timely and effective solutions will contribute to customer satisfaction and brand loyalty.
- Respond to customer inquiries across multiple channels, including phone, chat, and email, ensuring timely and accurate assistance
- Troubleshoot service-related problems, provide step-by-step guidance, and escalate issues as needed to appropriate teams
- Assist customers with billing inquiries, service upgrades, plan changes, and account updates.
- Educate customers about the company's broadband and video services, features, and self-service tools.
- Maintain detailed and accurate records of customer interactions
- Build positive relationships by actively listening, demonstrating empathy, and exceeding customer expectations
- Meet or exceed key performance indicators, including response time, resolution rate, and customer satisfaction scores
Who You Are
To be considered, candidates are expected to have the following:
Required Qualifications
- High school diploma or equivalent.
- 2 years of experience in a customer service role in a call center setting
- Strong written and verbal English communication skills, with the ability to adapt tone and style to different channels (phone, chat, email).
- Basic technical proficiency, including familiarity with CRM software and troubleshooting common connectivity issues.
- Exceptional problem-solving skills and attention to detail.
- Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in business, communications, or a related field.
- At least 1 year of experience in the broadband, telecommunications, or video services industry.
- Proficiency with live chat platforms and ticketing systems.
- Bilingual (Spanish, French, etc.) is highly desirable.
- Strong understanding of network connectivity or technical support principles.
Who We Are
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
