PERMANENT_PDO V_ OSEC-DSWDB-PDO5-85-2026_4PS_DSWD CO

Place of Assignment:

DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City

Place of Examination
and Interview:

DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City

PROJECT DEVELOPMENT OFFICER V

Item Number

:

OSEC-DSWDB-PDO5-85-2026

Compensation

:

SG 24 (Php 102,603.00)

Place of Assignment

:

Pantawid Pamilyang Pilipino Program (4Ps) Bureau

CSC-PRESCRIBED QUALIFICATION STANDARDS

Education

:

Master's Degree or Certificate in Leadership and Management from the CSC

Training

:

40 hours of supervisory/management learning and development intervention

Experience

:

4 years of supervisory/management experience

Eligibility

:

Career Service Professional / 2nd Level Eligibility

PREFERRED QUALIFICATION STANDARDS

Education

:

Master's degree in any of the following fields: Management, Social Work, Community Development, Development Communications, Information Technology, and other equivalent/related fields

Training

:

At least 40 hours of training in management/supervision relevant to CCT implementation

Experience

:

At least 4 years of supervisory experience in Program Management/Case Management, Pantawid Program fluency, or CCT implementation.

Eligibility

:

Career Service Professional / 2nd Level Eligibility or RA 1080 (RSW)

JOB DESCRIPTION

Under the direction of the Deputy Program Manager, the position heads the division provides strategic direction and operational leadership for the effective handling of grievances while promoting comprehensive client assistance strategies, provide final recommendations on the improvement of redress mechanisms and policies to the management committee (MANCOM), set and ensures that the division's goals are consistent with the organizational goals, ensures that the division's deliverables are met, manages the budget, and directs all assigned personnel.

Functions and Responsibilities:

1. General

. Oversee the overall implementation of the Grievance Redress Division's (GRD) mandates and goals

. Ensure that division's goals are consistent with the organizational goals

. Communicate organization goals to division staff

. Formulate the Division Annual Work and Financial Plan

. Formulate, review, and approve works policies and processes

. Oversee the performance and development of the GRD employees

. Establish working relationships with internal and external partners that have an impact on the division's outputs

. Provides technical and consultative services to internal and external partners

2. Client Assistance and Grievance Handling and Resolution

. Ensure resolution of grievances within the prescribed timeline from both 4Ps beneficiaries and non-beneficiaries, while providing direct assistance to support their welfare and access to social services

3. Strategic and Operational Leadership in Grievance Handling and Client Relations and Assistance

. Provide supervision and operational leadership for the effective handling of grievances while promoting comprehensive client assistance strategies

. Recommend to the management effective mechanisms on the delivery of GRS

4. Monitoring, Periodic Review, and Tracking Progress

. Conduct continuous monitoring of grievance data and client assistance processes, conducting periodic reviews to assess the efficiency and effectiveness of service delivery. It involves tracking performance indicators and grievance resolution progress to identify trends, bottlenecks, and areas for improvement, ensuring that performance targets are consistently met across all program levels.

5. Quality Assurance and Improvement

. Ensure grievance handling and client support processes adhere to high-quality standards. It involves regular checks, audits, and service quality assessments to evaluate the consistency, effectiveness, and professionalism of the service delivery system. The focus is on minimizing errors, enhancing service responsiveness, and maximizing client satisfaction through continuous process refinement.

6. Technical Assistance and Capacity Building

. Provide continuous capability building, guidance, and support to Field Offices and staff to enhance their capacity in both grievance handling and beneficiary support

7. Policy Development, Review and Enhancement

. Develop, review, and enhance policies and procedures related to grievance handling and client assistance.

Job Outputs:

1. Approved Division Annual Work and Financial Plan

2. Approved GRS proposals andbudgetary requirements

3. Approved Division Annual Project Procurement Management Plan

4. ApprovedGRS accomplishment reports, guidance notes, and other relevant documents submitted by the technical staff

5. Approved technical assistance plan

6. Other output assigned by the National/Deputy Program Manager.

CRITERIA FOR EVALUATION

Education

:

25%

Training

:

10%

Experience

:

25%

Written Examination

:

25%

IQT

:

10%

Technical Exam

:

15%

Interview

:

10%

Performance Review

:

5%

Total

:

100%

Initial Shortlisting

:

Obtain 80% of the maximum total score or 48 points in Education, Training, and Experience (ETE)

Final Shortlisting

:

Top five (5) highest rating but overall rating should not be less than 85%

APPLY NOW

Fill out the Job Application Form (JAF) and upload your complete requirements in a combined Portable Document Format (PDF) not exceeding 100 MB on or before August 10, 2026 by accessing this link:

Application Requirements:

1. Duly accomplished, subscribed and sworn/notarized Personal Data Sheet (PDS) with a recent passport-size picture and thumb mark and Work Experience Sheet using the 2025 version. Do not fill them out using Google Sheets or any tool that alters the original format - this can change formatting in the original document. Instead, you may download these forms at . PDS with incomplete information shall be considered invalid

2. Authenticated or photocopy of Transcript of Records (TOR) for Master's Degree. Authenticated or photocopy of TOR for Doctorate Degree may also be submitted. For degrees obtained in foreign countries, the TOR should be supported by a certification of equivalency from the Commission on Higher Education (CHED)

3. Copy of relevant Training/Seminar Certificates

4. Certificate/s of Employment (COE) with duties and responsibilities - required for work experiences acquired outside DSWD Central Office or Service Record for work experiences in the public sectors (if applicable)

5. Copy of Special Order or Certification indicating the supervisory/management experience/functions signed by the HRMO or any authorized representative (for Division Chief positions only or as may be applicable)

6. Copy of appropriate Eligibility:

(i) For RA 1080 Eligible (RSWs and/or other board passers only):

- photocopy of RA 1080 rating / verified eligibility:

- photocopy of valid PRC ID

(ii) For BAR Passers only:

- photocopy of BAR rating / verified eligibility -

- photocopy of valid IBP / BAR ID

(iii) For CSE Passers and other special eligibilities only:

- photocopy of CSC rating / verified eligibility -

7. Performance Rating in the last semestral/probationary rating period or its equivalent, as may be applicable.

(i) Applicants from public sectors outside DSWD Central Office: If vying for promotion or transfer, a performance rating of at least Very Satisfactory in the last semestral/probationary rating period prior the date of assessment or screening is required.

(ii) Applicants from private sectors: In the absence of performance rating, you may use the Certificate of Performance Rating from your most recent employer. You may access the form through this link:

Reminders:

. In the event that you are able to proceed in the examination and panel interview, you will be required to submit the Valid NBI Clearance before the CO-HRMPSB deliberation for validation.

. Files should be in a PDF and must not be compressed into archive file formats such as RAR or ZIP.

. If applying for multiple positions, find the appropriate JAF for the position/s and submit separate applications/documents for each.

. Requests for extension of submission and application with incomplete documents will not be entertained.

. All communications pertaining to your application will be sent via email.

Step-by-Step Guide in Applying for DSWD Job Vacancies:

EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLE

All vacant positions shall be open to all qualified applicants regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors/personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity.

DATA PRIVACY POLICY

All the personal information contained in documents submitted shall be used only for documentation and processing purposes within the DSWD and shall not be shared with any outside parties without your written consent. Personal information shall be retained and stored by the DSWD within the prescribed timeline in accordance with the National Archives of the Philippines General Disposition Schedule.