PERMANENT_OBMDS_PDO III_OSEC-DSWDB-PDO3-97-2026_DSWD CO

PROJECT DEVELOPMENT OFFICER III

Item Number

:

OSEC-DSWDB-PDO3-97-2026

Compensation

:

SG 18 (Php 53,818.00)

Place of Assignment

:

Office of the Beneficiary Management and Delivery Systems

DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City 1126

CSC-PRESCRIBED QUALIFICATION STANDARDS

Education

:

Bachelor's degree relevant to the job

Training

:

8 hours of relevant training

Experience

:

2 years of relevant experience

Eligibility

:

Career Service (Professional)/Second Level Eligibility

PREFERRED QUALIFICATION STANDARDS

Education

:

Bachelor's Degree in Social Science courses

Training

:

At least 16 hours of relevant training (cumulative) in all of the following areas: grievance management, data management, monitoring and evaluation, technical writing, supervision, and use of any information system and applications

Experience

:

At least three (3) years of relevant experience in a supervisory position conducting data quality assessment, monitoring of grievance data and performance metrics, formulating and enhancing policy, and Intermediate competence in the use of basic office productivity tools/applications

Eligibility

:

Career Service (Professional)/Second Level Eligibility

JOB DESCRIPTION

Under the general supervision of the Division Chief, the position assists the PDO IV in ensuring division deliverables, provides analysis of grievance trends, conducts data quality assessment, monitors performance metrics, provides technical assistance to regional counterparts, supervises PDO II and administrative aide staff, formulates, enhances, and develops Grievance Redress System (GRS) guidelines and other relevant documents.

Functions and Responsibilities:

General

• Supervise the delivery of outputs of the Client Assistance Support Services Section

• Respond to the concerns raised by the management, regional counterparts, and stakeholders

• Monitor the data quality assessment activities of the Division

• Provide input or comments on draft guidelines or policies forwarded by other offices

• Prepare/update GRS-related presentations

• Attend meetings and training on behalf of the Division

• Draft GRS activity proposal

Monitoring, Periodic Review, and Tracking Progress

• Lead the regular reviews to assess the effectiveness of grievance handling procedures through the use of performance metrics

• Track the commitments in the Work Plan/Technical Assistance Plan/Learner's Action Plan of the concerned GRD personnel, Field Offices (regional counterparts), OBSUs/Divisions and other stakeholders, if applicable

• Comply with regulatory reportorial requirements, such as but not limited to Anti-Red Tape Act, Ease of Doing Business, Quality Management System, for frontline service

• Provide technical assistance to the regional grievance officers on the GRS process

• Provide inputs or comments on the draft memoranda prepared by the PDO II

• Refer grievances that fall outside the scope of the GRS to other divisions/offices within the organization or to external agencies

• Prepare GRS accomplishment reports and other relevant reports

• Serve as a resource person to discuss the Program's grievance redress process

• Perform other related tasks assigned by the Division Chief and PDO IV

Quality Assurance and Improvement

• Lead in the conduct of quality assurance to ensure all processes meet program standards and align with 4Ps objectives

• Lead in the conduct of service quality checks to evaluate how well grievances are handled in terms of customer service, satisfaction, and overall service delivery

Policy Development, Review, and Enhancement

• Design, evaluate, and develop new/revised grievance-handling procedures based on emerging challenges, program needs, or regulatory changes.

• Consolidate policy comments from Field Offices, including those captured by the Division

Job Outputs

1. Draft Technical Assistance Plan

2. Draft Data Quality Assurance Report

3. Draft Activity Proposal

4. Draft policy guidelines and system enhancements

5. Draft Feedback Report on the attended meeting/training

6. Draft Confirmation and feedback reports addressed to the concerned Field Offices

7. Reports required by ARTA, QMS, EODB

8. Draft Minutes of the meeting

9. Draft Summary of Agreements

10. Draft response memorandum addressed to Field Offices and other offices

11. Enhanced PDO II's draft policies and memoranda

12. Improved draft confirmation report and feedback reports submitted by PDO II, Administrative Assistant, and Admin Aide IVs

13. Provided comments on the draft Summary of Agreements

14. Provided comments or inputs on the draft GRS Accomplishment Report

15. Other outputs assigned by the National/Deputy Program Manager or Division Chief/PDO IV

CRITERIA FOR EVALUATION

Education

:

25%

Training

:

10%

Experience

:

25%

Written Examination

:

25%

IQT

:

5%

Technical Exam

:

20%

Interview

:

10%

Performance Review

:

5%

Total

:

100%

Initial Shortlisting

:

Obtain 75% of the maximum total score or 45 points in Education, Training, and Experience (ETE)

Final Shortlisting

:

Top five (5) highest rating but overall rating should not be less than 80%

APPLY NOW

Fill out the Job Application Form (JAF) and upload your complete requirements in a combined Portable Document Format (PDF) not exceeding 100 MB on or before 18 October 2026 by accessing this link:

Application Requirements:

1. Duly accomplished, subscribed, and sworn/notarized 2025 Personal Data Sheet (PDS) with a recent passport-size picture and thumb mark.

2. Duly accomplished and signed Work Experience Sheet.

Forms may be downloaded at . Note: Fill out the PDS using Microsoft Excel only. Do not use Google Sheets or any tool that alters the original format - this can change formatting in the original document. PDS with incomplete information shall be considered invalid.

Reminders:

. Additional requirements must be ready if you are found qualified and longlisted for the position you applied for (Transcript of Records, Training/Seminar Certificates, Certificate/s of Employment, Service Record, Proof of Eligibility, Performance Rating, etc).

. In the event that you are invited to take the examination and panel interview, you will be required to submit your valid NBI Clearance before the CO-HRMPSB deliberation for validation.

. Files should be in a PDF and must not be compressed into archive file formats such as RAR or ZIP.

. If applying for multiple positions, find the appropriate JAF for the position/s and submit separate applications/documents for each.

. Requests for extension of submission and application with incomplete documents will not be entertained.

. All communications pertaining to your application will be sent via email.

EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLE

All vacant positions shall be open to all qualified applicants regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors/personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity.

DATA PRIVACY POLICY