Department: IT
Location: PHL Manila
Description
Position Title: Manager, Applications Workday
Location: Taguig City, Metro Manila – 2 days per week onsite
Role Purpose
NCC Group are looking for an experienced People Systems Manager to join our team.
The People Systems Manager will be responsible for overseeing the implementation, enhancement, and maintenance of the Workday platform and other minor HRIS platforms of NCC.
This role requires a strategic thinker with a deep understanding of Workday HCM Functionalities and the ability to drive pro a team of HCM Analysts to achieve business goals and provide business value.
Key Responsibilities
Summary
- Lead the planning, execution, and delivery of primarily Workday projects and roadmaps aligned to business objectives.
- Lead the planning, execution, and delivery of other HRIS systems.
- Lead, manage, coach, and develop a team of 5 Workday HCM Analysts, ensuring clear objectives, effective workload management, high performance, and continuous professional development.
- Manage confidential and sensitive HR information with maturity, discretion, and sound judgement.
- Oversee BAU support for global business users and HR, including system troubleshooting, defect resolution, ad-hoc reporting support, issue triage, and support for annual HR processes.
- Own the prioritisation and allocation of Workday support, enhancement, and project work across the HCM Analyst team, ensuring service levels, business priorities, and user experience are effectively balanced.
- Act as an escalation point for complex Workday issues.
- Partner with HR functional leads to understand business needs, identify process improvements, recommend Workday solutions, and support HR technology roadmap planning.
- Manage confidential and sensitive HR information with maturity, discretion, and sound judgement.
- Lead Workday release planning and coordinate review of new features, regression testing, stakeholder communication, and adoption of relevant functionality.
- Ensure process documentation, configuration documentation, learning materials, FAQs, and support knowledge articles are maintained and kept up to date.
- Establish and monitor quality standards for Workday support, documentation, configuration, testing, and customer service.
- Drive continuous improvement across Workday processes, ways of working, support models, governance, and team capability.
- Encourage regular self-learning within the team using Workday Community and other available learning channels.
- Actively contribute to HR-wide, GTS-wide, and business transformation initiatives as required.
Skills, Knowledge & Expertise
What we are looking for in you
Minimum Requirements:
- Workday HCM Core / HCM Fundamentals certification is required.
- 8 years total experience;
- 5+ years Workday; Experience in similar HRIS system will be vetted.
- 3 years directly managing people, including responsibility for coaching, performance management, workload allocation, development planning, and day-to-day leadership of a team.
- Strong understanding of HR processes, HR policy, employee lifecycle processes, and the interaction between HR operations and Workday configuration.
- Experience working with multinational corporations, including supporting global HR processes, geographically dispersed stakeholders, and complex regional or country-specific requirements.
- Experience supporting projects, enhancements, testing cycles, release cycles, operational improvements, and customer service delivery improvements.
- Experience working with Agile methodologies.
Desirable Requirements:
- An additional Workday HCM functional certification is desirable.
- Experience managing third-party vendors, including AMS partners, implementation partners, support providers, and other external technology suppliers.
- Strong project management skills with the ability to manage multiple priorities.
- Proficient in Microsoft Excel.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
Ways of working
· Focusing on Clients and Customers.
· Working as One NCC.
· Always Learning.
· Being Inclusive and Respectful.
· Delivering Brilliantly.
Our company
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us
Job Benefits
What do we offer in return
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
· Transportation and rice allowances
· Night differential, overtime pay and holiday pay
· 13thmonth pay and performancebased bonus plan
· Day1 HMO healthcare coverage for you and dependents
· Outpatient medicine reimbursement
· Group life insurance, accidental death & disability cover
· Employee Assistance Program (EAP) with 24/7 confidential counselling
· Generous vacation and sick leave, available from Day 1
· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
So, what's next
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [Confidential Information] .
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [HIDDEN TEXT]. All personal data is held in accordance with the NCC Group Privacy Notice.
We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.
