People Success Partner

Key Responsibilities:

1. Workforce Planning

• Support the collection, analysis, and reporting of people metrics, including headcount, turnover, and attrition.
• Conduct policy research and assist in updating HR policies, documentation, and guidelines.
• Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting.
• Analyze workforce trends and provide insights to support talent management and succession planning initiatives.
• Prepare and present workforce reports, dashboards, and HR analytics.
• Support HR projects aligned with business objectives, such as retention initiatives and client workforce planning.
• Translate client workforce requirements into actionable HR initiatives, including upskilling, right-sizing, and retention strategies.
• Identify workforce risks and recommend proactive interventions to improve employee retention and engagement.

2. Onboarding & Employee Experience

• Facilitate New Employee Orientation (NEO) and ensure a positive onboarding experience.
• Coordinate onboarding activities, including device readiness, system access, and training schedules before client endorsement.
• Send weekly Go-Live notifications to clients confirming employees are ready for client onboarding and training.
• Organize weekly New Hire Meet & Greet sessions.
• Conduct onboarding follow-ups and pulse checks during the first 10, 30, 60, and 90 days of employment.
• Gather and analyze new hire feedback to identify opportunities for improving the onboarding experience.
• Monitor early employee engagement and recommend process improvements.
• Ensure onboarding programs align with Booth & Partners culture and employee experience standards.
• Deliver HR-related training sessions for supervisors and managers as required.

3. HR Business Partnering & Employee Engagement

• Serve as the primary HR contact for employees and clients by providing day-to-day HR support through ZohoDesk, email, and chat.
• Manage and coordinate employee and client requests, including overtime, reimbursements, payroll concerns, and HR inquiries.
• Process HR approvals in the absence of line managers, including leave requests, overtime, and employee commendations.
• Administer employee engagement initiatives, including satisfaction surveys, monthly catch-ups, and Quarterly Business Reviews.
• Provide guidance to leaders on employee relations, coaching, engagement, and organizational health.
• Conduct employee pulse surveys and focus group discussions to assess employee sentiment and identify improvement opportunities.
• Partner with CSMs to strengthen employee engagement and reinforce Booth & Partners culture and values.
• Coordinate employee movement documentation, including regularization, promotions, salary adjustments, and internal memos.
• Facilitate employee relations cases and support conflict resolution between employees and clients.
• Manage performance evaluation processes, including data consolidation and submission for promotions and incentive programs.
• Lead employee engagement, recognition, CSR initiatives, and culture-building activities.
• Deliver leadership training focused on people management, coaching, and performance conversations.
• Coordinate engagement events, monitor participation, and oversee related budgets.

4. HR Operations & Compliance

• Manage the end-to-end employee offboarding process, including resignations, clearances, exit interviews, approvals, and documentation.
• Advise stakeholders on workforce transitions, client ramp-ups, downsizing, and organizational changes.
• Communicate HR announcements, policy updates, legal changes, and company communications.
• Participate in client implementation meetings, HRBP discussions, and business review sessions.
• Coordinate client visits, internal meetings, and HR operational activities.
• Collaborate with internal teams to ensure compliance with labor laws, SLAs, international standards, and data privacy requirements.
• Lead employee relations investigations, including fact-finding, documentation, and preparation of Incident Reports (IR), Notices to Explain (NTE), and Notices of Decision (NOD).
• Support performance management initiatives and employee development planning.

5. Rewards & Performance Management

• Monitor monthly and annual performance evaluation cycles.
• Coordinate the development, approval, and processing of employee incentive programs.
• Support annual salary reviews, merit increases, and employee development planning.
• Promote and administer employee recognition and rewards programs.
• Advise CSMs and clients on recognition initiatives aligned with employee performance and company culture.
• Drive employee appreciation initiatives, including commendations, recognition programs, and employee spotlights.

Requirements

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• 3–5 years of experience in Human Resources, preferably in HR Business Partnering and client-facing HR roles.
• Strong background in employee relations, employee engagement, performance management, and HR operations.
• Excellent interpersonal, stakeholder management, and communication skills.
• Strong analytical skills with experience interpreting HR metrics and workforce data.
• Proficiency with HR systems and collaboration tools such as ZohoDesk, Google Workspace, KAMI, and HR reporting dashboards.
• Sound knowledge of Philippine labor laws, HR best practices, and client-facing HR operations.
• Strong organizational, problem-solving, and project management skills.
• Ability to balance strategic workforce planning with day-to-day HR operational responsibilities.
• Experience supporting fast-paced and client-driven environments is highly preferred.

Working Conditions:

• Must be willing to work in a hybrid work setup (Once a week in office), with offices in BGC, Taguig City and Makati City
• Must be willing to work in the night shift between 10 PM - 7 AM, 11 PM - 8AM, or 12 AM to 9AM

Benefits

What Makes Booth Stand Out!

✔ B-Corp Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Work-from-home and hybrid work setup

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities