People Services Workplace Manager

Industry: Food & Restaurant Operations

Employment Type: Full-Time

We are looking for an experienced People Services & Workplace Manager to lead initiatives that create a seamless, efficient, and engaging employee experience across our organization.

This role will oversee People Services, employee lifecycle management, workplace experience, HR process improvement, and employee engagement, while partnering closely with Operations and the wider HR team to support our fast-paced restaurant business.

What You'll Do

People Services & HR Operations

• Lead day-to-day People Services and HR operations
• Oversee employee lifecycle processes from onboarding to offboarding
• Establish service standards and ensure timely resolution of employee requests
• Ensure accurate and efficient HR transactions and documentation

Workplace & Employee Experience

• Lead initiatives that enhance employee experience and workplace engagement
• Develop employee engagement activities, recognition programs, and workplace initiatives
• Gather employee feedback and translate insights into meaningful improvements
• Support a positive, inclusive, and employee-focused workplace culture

Process Improvement & HR Technology

• Identify opportunities to simplify, standardize, and automate HR processes
• Partner with HRIS/IT teams to improve HR systems and employee self-service
• Develop and monitor HR service metrics and dashboards
• Drive continuous improvement in People Services delivery

People Analytics & Reporting

• Monitor People Services and employee lifecycle metrics
• Analyze trends and identify opportunities to improve HR service delivery
• Provide actionable insights to HR and Operations leadership

Business Partnership

• Partner with Operations leaders to understand people and workplace requirements
• Work closely with HRBPs, Talent Acquisition, L&D, C&B, and other HR teams
• Ensure HR programs and services are practical and responsive to restaurant operations

Team Leadership

• Lead, coach, and develop the People Services and Workplace team
• Set team objectives, service standards, and performance measures
• Foster a strong customer-service mindset within the team

What We're Looking For

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field
• 6–8 years of progressive HR experience, preferably in People Services, HR Operations, Employee Experience, or HR Shared Services
• Previous managerial or team leadership experience
• Experience in food service, restaurant, retail, hospitality, or other high-volume/multi-site operations is highly preferred
• Strong knowledge of employee lifecycle processes and HR operations
• Experience with HRIS, process improvement, automation, and HR reporting
• Strong stakeholder management, communication, and problem-solving skills
• Customer-service and employee-experience mindset
• Ability to thrive in a fast-paced, multi-site environment

What You'll Bring

A strong passion for creating better employee experiences

A continuous-improvement mindset

Strong partnership with Operations

The ability to turn employee needs into practical HR solutions

Leadership that enables teams to deliver excellent people services

Ready to make an impact on the employee experience Apply now and join our team!