Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
The People Services Specialist plays an important role in providing efficient and high-quality administrative support to employees, managers, and the People Team. This includes managing employee lifecycle processes, maintaining accurate employee records in the HRIS (Deltek), and responding to queries in a timely manner. The role also supports reporting, process improvements, and assists in smaller-scale projects and operational changes within the People Team.
Role accountabilities:
- Support the end-to-end employee lifecycle processes, including recruitment administration, onboarding, offboarding, and general employee changes.
- Accurately and promptly update employee records in Deltek in accordance with People Services workflows and guidelines.
- Provide administrative support for contracts and contract extensions, ensuring all documents are processed and stored in a GDPR-compliant manner.
- Respond to employee and manager queries, including explaining People policies and processes, and ensuring timely and accurate resolutions in line with defined service level agreements.
- Manage and prioritize requests via the HR Feedback inbox (Service Request inbox), ensuring progress and appropriate resolutions for all queries.
- Collaborate with the wider People Team to ensure seamless service delivery and contribute to process improvements where required.
- Prepare and maintain reports (e.g., monthly/quarterly updates) and ensure accurate data handling for internal use.
- Support the implementation of process improvements and assist with minor operational or system changes as they arise.
- Assist with basic data analysis, such as identifying trends in employee data, to support wider People Team initiatives.
- Provide support for small-scale change management activities, such as process updates or system transitions.
- Ensure compliance with company policies and procedures related to document management and data integrity.
Qualifications & Experience:
- Bachelor's degree in a relevant field.
- At least 1–2 years of experience in HR (preferably in HR Shared Services) or a customer service-related role.
- Experience with HRIS systems (e.g., Deltek) is a strong advantage.
- Strong organizational skills and the ability to manage workloads effectively within deadlines.
- Excellent communication skills with the ability to interact confidently with employees and managers at all levels.
- Proficiency in Microsoft Office applications.
- Detail-oriented with strong multi-tasking abilities and a focus on maintaining data accuracy.
- Flexible and adaptable to change, with a willingness to support process improvements and new initiatives.
- A customer-service mindset with the ability to collaborate effectively with colleagues across departments.
- Ability to work independently and manage basic tasks while achieving service quality standards.
- Continue your career journey as an Arcadian.
Why Arcadis
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
