People Services & HR Operations Specialist | AU HR

Elevate People Operations Through Trusted Advice and Exceptional Employee Experiences

Behind every high-performing organization is a people function that combines exceptional service with trusted expertise. The People Services & HR Operations Specialist will deliver sophisticated employee lifecycle support, people advisory, HR systems administration, and reporting across a leading Australian property technology environment. Bring clarity to employee enquiries, strengthen stakeholder confidence, and protect the integrity of critical people processes while building a long-term global career with Emapta, where Top 1% talent gains a Top 1% experience through international exposure and meaningful professional growth.

Job Overview

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Shift: Day Shift | Consecutive Days Off

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package plus Sign-On Bonus
• Hybrid work arrangement
• Day Shift schedule
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of HR experience supporting Australian-based clients, with solid exposure to HR administration, advisory, and people support
• Hands-on experience managing the full employee lifecycle, including onboarding, employee administration, employee changes, people support, and offboarding
• Proven experience providing HR advisory support, responding to employee queries, resolving people-related concerns, and guiding stakeholders on HR processes and policies
• Strong experience with HR systems, employee data management, and HR reporting, with a high level of accuracy and confidentiality
• Experience with Workday and Jira is highly advantageous
• Excellent written and verbal English communication skills, with the confidence to engage professionally with employees, managers, and diverse stakeholders
• Strong administrative, organizational, analytical, and problem-solving skills
• Proficiency in Microsoft Office applications and the ability to quickly learn new HR systems and tools
• Ability to manage multiple priorities, resolve complex employee queries, and work effectively in a fast-paced environment
• Strong attention to detail, discretion, and commitment to maintaining accurate and confidential employee information

Your Daily Responsibilities

Employment Lifecycle

• Support the full employee lifecycle, including onboarding, employee experience, and offboarding
• Generate employment agreements based on applicable terms, conditions, and role requirements
• Coordinate onboarding activities, including pre-employment checks, documentation, payroll submissions, and employee record maintenance
• Prepare contract variations, employment letters, and related documentation
• Manage company-initiated visa sponsorship cases
• Complete offboarding activities accurately and within required timelines
• Support People and Culture initiatives that enhance the employee experience

People Support and Advisory Services

• Provide Tier 1 and Tier 2 HR support while resolving employee enquiries within agreed service levels
• Assess, prioritize, and escalate complex enquiries to appropriate specialist teams
• Serve as a trusted resource on HR policies, procedures, and people processes
• Identify opportunities to improve policies, processes, and employee services
• Build trusted relationships through responsive, accurate, and consistent support
• Promote People Services through stakeholder engagement, knowledge sharing, and training initiatives

Systems and Reporting

• Maintain accurate employee information across systems including Workday, Zendesk, Simon, VEVO, First Advantage, Culture Amp, Reward Gateway, and Lifeworks
• Ensure employee data is entered and maintained accurately following established processes
• Guide employees and stakeholders in using self-service HR tools and systems
• Support the planning, implementation, and maintenance of HR systems
• Respond to Tier 1 and Tier 2 reporting requests while escalating complex reporting requirements appropriately

About the Client

Our client is Australia's leading property technology company, helping millions of people make smarter property decisions through innovative digital platforms. As part of an ASX-listed organization with operations across Australia, Europe, and Asia, the company combines technology, data, and customer-focused innovation to transform the property experience. Recognized among Australia's Best Workplaces, Best Workplaces for Women, Best Workplaces in Technology, and global sustainability leaders, the organization offers professionals the opportunity to build meaningful careers in an inclusive, high-performing, and future-focused workplace.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!