Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
About The Role
The People & Culture Admin Assistant & Generalist provides comprehensive People & Culture generalist support alongside high-level executive administrative support to the Director of People & Culture. This role helps power the hotel's preopening by coordinating recruitment and onboarding activities, colleague relations administration, learning & engagement logistics, HR data/reporting, and strict document control—while ensuring the Director's office runs smoothly (calendar, travel, expenses, board/EXCOM materials, and meeting cadence).
Success in this role means flawless organization, confidentiality, an elevated service mindset, and the agility to pivot across priorities typical of a preopening environment.
Key Responsibilities
- Executive Administrative Support (Directly supporting the DPC)
- Manage calendar, scheduling, invites, confirmations, and room logistics for interviews, EXCO, owner/corporate reviews, and crossfunctional meetings.
- Coordinate travel, hotel/site visits, vendor/partner meetings; prepare detailed itineraries and briefing packs.
- Process expense reports, purchase requests, and POs for the P&C cost center; track budget vs. actuals.
- Prepare, format, and proof presentations, dashboards, org charts, and board/EXCO packs; maintain version control.
- Draft, proof, and circulate memos, notices, and official communications; uphold brand tone and confidentiality.
- Take accurate minutes (actions, owners, deadlines) and follow through on deliverables; maintain action logs.
- Gatekeep and prioritize inbound requests to the DPC; ensure timely responses and professional stakeholder management.
- Talent Sourcing, Recruitment & Onboarding (PreOpening Focus)
- Support endtoend hiring: job postings, CV screening, interview coordination, assessments, references, and offers.
- Organize mass hiring events (open days, job fairs, campus drives); manage schedules, rooms, and candidate flow.
- Maintain recruitment trackers/pipelines, weekly staffing dashboards, and candidate communications.
- Coordinate preemployment documentation (requirements, medicals) and ensure compliance and completeness.
- Prepare onboarding packs, welcome emails, ID/access requests, and Day1 logistics; coordinate with L&D for Induction.
- Colleague Relations & Engagement (Administrative Support)
- Serve as firstline contact for routine queries; triage ER matters to the P&C Manager/DPC as appropriate.
- Assist with ER documentation (intake forms, notices, meeting invites, minutes), maintaining fairness and confidentiality.
- Support probation review tracking, coaching documentation, and dueprocess scheduling.
- Coordinate engagement activities, town halls, colleague events, recognition programs, and surveys/pulses.
- HR Operations, Compliance & Data Integrity
- Support in the preparation of P&C reports (headcount, recruitment progress, attrition, demographics) and opening readiness trackers.
- Assist with policy communications, handbook updates, and compliance postings.
- Partner with IT/Security/Finance for preopening controls (systems access, IDs, payroll onboarding, benefits enrolment).
- Support HRIS/ATS data upkeep, audits, and document retention in line with company policy and local regulations.
Qualifications & Experience
Education & Experience
- Bachelor's degree in Human Resources, Psychology, Business Administration, Hospitality, or related field.
- 2–4 years combined experience in HR administration/generalist work and executive assistance, ideally in luxury hospitality or servicedriven environments.
- Preopening hotel experience is an advantage.
Skills & Competencies
- Exceptional organization, prioritization, and attention to detail; able to manage multiple concurrent deadlines.
- Strong written and verbal communication; professional business writing and presentation formatting.
- Working knowledge of Philippine labor law basics, HR processes, and data privacy practices.
- High integrity and discretion; handles sensitive information with care.
- Proficient with MS Office/365 (Outlook, Excel, PowerPoint, Word), HRIS/ATS; comfortable with dashboards and trackers.
- Collaborative, serviceoriented, and calm under pressure in a fastpaced preopening setting.
Working Conditions
- Preopening environment with accelerated timelines; occasional extended hours/weekends aligned with recruitment waves and opening milestones.
- Onsite role at the hotel and external recruitment/event venues as required.
Why Join Us
Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.
Our Commitment To You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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