People and Partnership Manager

MicroSourcing

Philippines

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Job Description

The People and Partnership Manager is responsible to oversee the operation of the assigned clients and ensure the quality delivery of the Microsourcing services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation. The People and Partnership Manager is also responsible to assist the SCEM to oversee the delivery center of Microsourcing and assure that the site is well-maintained and meets all regulatory requirements.
Strategy:

Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
Oversee the Client Experience Team composed of CE Account Managers and CE Specialists and ensure their continuous development to be the best partner of the clients in running their operation.
Provide input to Mancom in the creation, development and improvement of policies and processes that will help in improving the company.

Growth and Client Experience:

Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
Oversee the operation of the different departments responsible for the delivery of the services in the site.

Cost and Site Management:

Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
Oversee the upkeep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.
Oversee the seat allocation and planning for the client operation in the sites.
Plan and oversee site renovation based on agreement with the clients.

More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

Management

Employment Type:

Full time

About Company

MicroSourcingJob Source: www.microresumes.com

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217;s most talented people. We&#8217;re backed by our Australian parent company, Probe and we&#8217;re ISO certified.

Job ID: 139125973

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