About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
About the role:
We are seeking a detail-oriented and proactive P&C Administrator to support our People & Culture team in delivering a positive employee experience and ensuring smooth HR operations. This role is essential for maintaining accurate employee records, coordinating day-to-day people processes, and providing day-to-day administrative support across multiple HR functions.
What You'll Do
Recruitment & Candidate Management
- Post job advertisements on multiple job boards and update postings in the ATS.
- Maintain a central tracker of all job postings, including board coverage, open/close dates, and status updates.
- Support initial sourcing tasks as needed (e.g., shortlist support), aligned to role requirements and guidance from the hiring team.
- Review resumes for baseline criteria such as eligibility to work, location, and salary alignment.
- Schedule interviews across multiple time zones, coordinating with candidates and stakeholders.
- Communicate with candidates at each stage (confirmations, rejections, updates) using standardized templates.
- Coordinate background and reference checks through vendor platforms, track completion, and escalate exceptions as needed.
Onboarding & New Hire Support
- Schedule all onboarding activities, including:
- Orientation sessions
- Manager and peer 1:1s
- Buddy introductions
- Prepare complete onboarding packets and documentation before Day 1.
- Track progress on new hire checklists (equipment delivery, forms completed, training started, surveys submitted).
- Set up new hire profiles in company systems (BambooHR, Lattice, Sequoia, ATS, LMS, and other tools).
- Coordinate with IT or vendors to ensure laptops and equipment are shipped, delivered, and set up prior to start.
- Provide benefit enrollment instructions, follow up on missing information, and confirm completion with providers.
- Ensure all onboarding meetings and system access are confirmed before Day 1.
Employee Records & Lifecycle Administration
- Maintain employee records in the HRIS, including new hires, promotions, manager changes, compensation updates, and terminations.
- Prepare and distribute employment-related letters and documents (employment verifications, promotion letters, compensation letters, commission plans, ESOP letters, and separation notices) using approved templates and approvals; escalate exceptions.
- Maintain accurate and complete digital personnel files, conducting monthly audits to confirm all required documents are stored and signed.
- Process employee exits, including system removal requests, final paperwork, IT coordination for equipment returns, and documentation of terminations.
Compensation & Benefits Support
- Assist with salary survey data pulls and the preparation of benchmarking spreadsheets.
- Support compensation reviews by gathering, validating, and reconciling data.
- Create and distribute compensation-related documentation, including salary adjustment letters and bonus/commission letters.
- Provide employees with benefit enrollment guidance, resolve basic benefit queries, and ensure all changes are captured in the HRIS and benefits systems.
Compliance, Reporting & Policies
- Monitor and track completion of all compliance training via the LMS.
- Send reminders to employees who have overdue training and provide progress reports to managers.
- Support the preparation and delivery of training materials, decks, and surveys.
- Assist with audit preparation, including data reconciliation and organizing required records.
- Maintain up-to-date policies, procedures, and SOPs in Confluence.
- Support leave and PTO tracking, ensuring accurate reporting and visibility for managers.
- Compile recurring P&C reports and metrics tied to company OKRs (headcount, turnover, compliance training, leave, and more).
HR Tools & Knowledge Management
- Act as administrator for key P&C systems (BambooHR, Lattice, Sequoia, ATS, LMS), managing profiles, permissions, and workflows.
- Keep templates, onboarding materials, and training content current in company systems.
- Maintain the internal HR knowledge base in Confluence, ensuring policies, guides, and FAQs are accurate and accessible.
- Provide Tier-1 support for employee queries on benefits, policies, and HR systems, escalating complex cases to the P&C Partner.
Reporting & Analytics
- Generate HR reports for leadership meetings, compliance reviews, and audits.
- Prepare people metrics updates and simple slides/decks support as needed (formatting and data accuracy).
- Support the creation and formatting of P&C presentations and decks.
- Reconcile, clean, and validate HR data across systems for accuracy.
Tools You'll Use
- HRIS: BambooHR
- Performance: Lattice
- Benefits: Managed through our PEO - Sequoia
- ATS: Lever (or equivalent)
- LMS: Talent LMS
- Collaboration: G-Suite, Confluence, Slack
- Vendors: IT logistics, background checks, training partners
About you
- 3-5 years of HR administration or HR operations experience, supporting a mix of hybrid and remote teams across multiple time zones.
- Experience with HRIS systems (BambooHR required; Lattice experience a plus).
- Familiarity coordinating HR compliance tasks across multiple jurisdictions (e.g., working with a PEO and internal stakeholders), with an ability to follow guidance and escalate exceptions.
- Excellent organizational skills with ability to manage multiple priorities and maintain confidentiality.
- Detail-oriented with focus on data accuracy and process adherence.
- Strong written and verbal communication skills with customer service orientation.
- Proficiency in Excel/Google Sheets for reporting and data management.
- Experience supporting fast-growing companies through scaling phases preferred.
- Very high proficiency in English.
Work Schedule and Location
- 9pm-6am Manila Time
- 33rd floor of PBCom Tower, Makati City
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
