Payroll Specialist II - AU

Location: Manila, Philippines. This is a hybrid role and will need to report to the office once a month or as required.

About the opportunity

The Payroll Specialist II is responsible for processing end to end payroll for Australia/New Zealand.

What you'll get to do

Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients

Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise

Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs

Create, update and review standard operating procedures and perform quarterly document reviews

Have an I own it attitude about deliverables and projects from start to finish

Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely

Proactively manage quarter and year-end payroll auditing

Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements

Aim at becoming a Subject Matter Expert in their process

Drive customer satisfaction by providing high quality of service

Be an effective team player

Proactively highlight risks

Meet or exceed process KPIs

Execute corrective and preventive action plans

Ensure that complaints are proactively managed to a resolution

Record key delivery data for metrics purposes.

Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards

Seek and respond to development feedback

What's in it for you

• Encouragement to be the best version of yourself at and away from work:
• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you're living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value

• College Degree in Human Resources, Business, Finance, Accounting / taxation, or related discipline
• Minimum of 2 years experience in end-to-end payroll processing
• Knowledge of Australia and/or New Zealand payroll is preferred but not required
• Ability to work in a fast-paced environment with tight turnaround times with the ability to prioritize work when there are competing demands and urgent business needs.
• Self-starter capable of taking initiative and working with minimal direction
• Process and detail oriented. Able to multi-task.
• Good verbal and written communication skills