Payroll Specialist

Payroll Specialist (Up to ₱30,000 | Remote | FREE AI Certification)

Philippines | 10:00 PM – 7:00 AM PHT | Monday to Friday

Payroll isn't just numbers — it's trust. As a Payroll Specialist, you become the go-to payroll expert for a dedicated portfolio of small business clients who rely on you to keep their people paid accurately and on time. You're the calm, knowledgeable voice they turn to when payroll questions come up, and the steady hand behind the scenes making sure every record, correction, and report is right.

This role puts you at the center of client relationships and payroll operations alike. You'll juggle a mix of hands-on processing, client support, and problem-solving — all while helping build a reputation for dependable, high-quality payroll service.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• 1–3 years of experience in automated payroll systems or equivalent accounting work
• Previous payroll experience in a client-facing environment
• Working knowledge of Microsoft Word, Excel, and Outlook
• The ability to write clearly and professionally when communicating with clients
• A track record of delivering accurate work under tight deadlines or unexpected situations

STRONG SIGNALS

• Direct experience with SaaS-based payroll systems, plus the ability to quickly pick up new ones
• In-house payroll processing experience at a small to mid-sized business
• A collaborative, team-first mindset paired with a genuine drive to deliver excellent client service

RESPONSIBILITY PILLARS

Client Payroll Support

You own the client experience for a dedicated book of business.

• Support both full-service and self-service clients across a suite of HCM and payroll products
• Handle inbound client requests, including email tickets and calls, regarding payroll issues and requests
• Manage support escalations and retention efforts to keep client relationships strong

Payroll Processing & Operations

You ensure every payroll cycle runs accurately and on schedule.

• Manage day-to-day operational needs such as payroll reminders, adding payroll-related codes, and processing or assisting with payroll runs
• Maintain accurate employee payroll records and handle payroll corrections
• Support payroll-related reporting for your client portfolio

Service Excellence & Performance

You maintain the standard that makes clients trust you with their payroll.

• Deliver best-in-class customer service tailored to each client's payroll needs
• Meet or consistently exceed performance expectations
• Coordinate with teammates to resolve client issues and share best practices

ABOUT GOTEAM

GoTeam is a people-first outsourcing company that connects Filipino professionals with global career opportunities. We provide long-term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.

At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future-ready work.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room, our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace — no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

Equip yourself with global-ready skills — 100% free.

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