Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're seeking a
Payroll Specialist to manage end-to-end payroll processing with accuracy, efficiency, and exceptional customer service. This role is designed for an experienced payroll professional who thrives in a fast-paced environment, ensures compliance with payroll regulations, and is committed to delivering accurate, timely, and high-quality payroll services.
You'll play a key role in processing payroll, resolving payroll-related inquiries, maintaining compliance with federal, state, and local regulations, and supporting continuous process improvements.
Location: Must be residing in the Philippines – Remote.
Environment: Philippines and U.S.-based teams across multiple time zones.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday – 8:00 AM to 5:00 PM MST
Contract: Full-Time Contract.
Requirements
- Education: Graduate of any 4-year course.
- Experience:
- 4–5 years of relevant payroll experience.
- Experience processing full-cycle payroll.
- Knowledge of federal, state, and local payroll laws.
- Experience performing basic payroll audits.
- Certified Payroll and PRO Software experience is a plus.
- Skills:
- Full-cycle payroll processing.
- Payroll auditing and discrepancy resolution.
- Knowledge of wage and hour regulations.
- Overtime, supplemental pay, and garnishment processing.
- Strong customer service and communication skills.
- Ability to work with payroll systems (PRO Software preferred).
- Characteristics:
- Detail-oriented and highly organized.
- Maintains confidentiality and data security.
- Proactive in identifying payroll discrepancies.
- Accountable and dependable.
- Empathetic and professional when assisting employees and clients.
- Able to manage deadlines independently.
- Open to feedback and continuous improvement.
Responsibilities
- Process full-cycle payroll accurately and in compliance with all applicable federal, state, and local payroll laws and regulations.
- Respond to client and employee payroll inquiries promptly, professionally, and with a high level of customer service.
- Follow established payroll procedures, policies, and compliance guidelines to ensure consistent and accurate payroll processing.
- Maintain strict confidentiality of employee information and adhere to company data security standards.
- Perform basic payroll audits to identify discrepancies, validate payroll data, and ensure payroll accuracy.
- Apply knowledge of wage and hour regulations, overtime requirements, supplemental pay, and garnishment processing during payroll administration.
- Communicate effectively with clients, employees, and internal teams to resolve payroll-related issues.
- Demonstrate empathy, accountability, and professionalism when handling payroll concerns and sensitive situations.
- Independently manage assigned payroll schedules, priorities, and processing deadlines with minimal supervision.
- Review payroll data proactively and identify missing, incomplete, or inconsistent information before payroll is processed.
- Ensure payroll is processed accurately and on time while meeting established service level expectations.
- Collaborate with team members to provide payroll coverage and support during peak processing periods.
- Accept feedback constructively and apply coaching to continuously improve payroll quality and performance.
- Support payroll compliance initiatives and contribute to process improvements as needed.
- Assist with Certified Payroll reporting when required (preferred).
- Utilize PRO Software or other payroll systems to process payroll and maintain employee payroll records (preferred).
