Responsibilities & Duties
- Accurately and timely perform assigned activities in support to the payroll services.
- Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
- Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
- Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
- Support selected simple process improvement initiatives to streamline processes.
Qualifications
Minimum Requirements:
- Bachelor's Degree or at least 3 years of relevant work experience to Payroll
- Must have experience in processing SEA region payroll, specifically Thailand and Indonesia countries, exposure to end-to-end payroll processing is preferred
- Intermediate proficiency in MS Office tools
- Basic knowledge and understanding of HR processes and procedures
- Must have experience in a high-volume/high-headcount payroll processing
- Experience in using Empower/ Easy Pay, ADP, Globalview, Celegro and Workday or other Payroll Systems
- Experience in Oracle System is a plus
- Excellent English communication skills (written and verbal)
Attributes:
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues.(Attention to Detail)
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience(Customer Service)
- Ability to effectively communicate within a varied audience and internal and external customers using different platforms.(Communication)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios.(Problem Solving)
