POSITION OBJECTIVE
As the Operations Manager for Payroll Systems, you will lead a specialized team of Payroll System Administrators responsible for the technical integrity, maintenance, and optimization of our global payroll platforms. You will serve as the bridge between Finance, HRIT, and local payroll providers, ensuring that all system configurations are accurate and compliant. Beyond day-to-day operations, you will act as a Project Lead for critical initiatives, including system implementations, legislative updates, and process automation within the GBS framework.
POSITION KEY FUNCTIONS
Team Leadership & Operations
- Supervise System Admins: Manage a team of Payroll System Administrators, providing technical guidance, performance coaching, and workload balancing.
- Operational Excellence: Oversee the resolution of complex system tickets, data integration errors, and interface failures between HRIS (e.g., Kronos, SAP SuccessFactors, ADP) and Payroll engines.
- Stakeholder Management: Partner with Global Finance leaders to ensure the payroll system architecture meets the reporting and auditing needs of the business.
Project Management & Change
- System Implementation: Lead end-to-end projects for new payroll entity setups, country go-lives, or platform migrations.
- Change Control: Manage the impact analysis and execution of payroll changes driven by local tax laws, labor regulations, or internal policy shifts.
- UAT Oversight: Design and oversee User Acceptance Testing (UAT) for all system enhancements and patches.
Compliance & Security
- Audit Readiness: Ensure all system configurations and access controls comply with SOX, GDPR, and internal GBS audit standards.
- Data Integrity: Conduct regular audits of system data to ensure synchronization between HR and Finance records.
KEY COMPETENCIES/DESCRIPTION
EDUCATION
- Bachelor's degree in Finance, Accounting, IT, or a related field.
EXPERIENCE
- 3+ years in Payroll Operations or Payroll Systems, with at least 2 years in a leadership/managerial role within a GBS or Shared Services environment.
PERSONAL COMPETENCIES
- Strong stakeholder management and communication skills
- Proven ability to lead and manage cross-functional teams
- Being able to communicate vision to the team.
- Team Performance Management
- Adaptive to Change and a Change Agent
- Coaching and Mentoring skills
- Analytical Mindset: Ability to translate complex payroll regulations into technical system requirements
SKILLS/KNOWLEDGE
- Project Management - Experienced leading technical projects
- Advanced proficiency in global payroll platforms (e.g., ADP,Kronos) and HRIS integrations.
- Continuous Improvement: Experience with Lean Six Sigma or Agile methodologies to drive process efficiency.
OTHER
- Knowledge in accounting and system practices, policies & procedures affecting the Lear Business.
