Payroll Manager

Overview

We are looking for an experienced and strategic Payroll Manager to lead our team of payroll professionals in a dynamic, multi-client service environment. In this role, you will oversee end-to-end payroll operations for a diverse portfolio of clients, ensuring strict compliance with government regulations and guaranteeing that all computations and deliverables meet specific client SLAs.

You will be instrumental in managing complex customer relationships, elevating team performance, and collaborating with the Payroll Head to develop scalable work standards. As a Payroll Manager in our service-driven setup, you will play a critical leadership role in driving operational excellence and ensuring total client satisfaction.

At our company, we believe in fostering growth through continuous training and development, ensuring that you have the tools and knowledge to excel and grow your career. If you're ready to make a meaningful impact and drive success for both our clients, our team, and yourself, we'd love to hear from you.

Why work for CloudCfo

• Team - Professional, dynamic and collaborative
• Competitive packages - Experience and qualifications are rewarded
• Flexible working options - We are output focused
• Autonomous working – We trust our people
• Learning and Development – Experienced leaders providing expert guidance
• Progression opportunities - No bureaucracy here as we are invested in your growth
• Cloud accounting – Work with the most innovative online tools
• Healthcare coverage We care about our employees

Who We Are

CloudCFO is a leading accounting and financial advisory firm dedicated to helping ambitious businesses achieve their goals by providing clarity and boosting efficiency. To empower business leaders worldwide, our team of 120+ professionals relies on our proprietary technology, cloud accounting solutions, efficient processes, and artificial intelligence. Join the Future of Accounting Services!

Responsibilities

Strategic Leadership & Team Management

● Lead, mentor, and inspire a team of Senior and Junior Payroll Specialists handling various client accounts, ensuring all deliverables are completed accurately and on or before deadlines.

● Manage team members performance, workload distribution, and capacity planning across multiple client portfolios.

● Train and develop team members for their career growth, creating a culture of continuous learning and proactive client service.

● Review and validate the work, audits, and escalations handled by Senior Payroll Specialists.

Multi-Client Operations & Compliance Oversight

• Oversee the end-to-end payroll processing for multiple clients across different industries using various cloud-based payroll systems.
• Ensure 100% compliance with all government regulations and statutory requirements (SSS, Philhealth, HDMF, BIR, DOLE) tailored to specific client profiles.
• Review and approve final pay computations, annualization, alphalisting processes, and complex payroll-related taxes and remittance filings for the client base.
• Ensure the team meets and exceeds the agreed Customer Service Levels (SLAs) for all client accounts.

Client Relationship & Service Delivery Management:

• Manage high-level customer relationships, serving as the ultimate point of escalation for complex, client-specific payroll inquiries and issue resolution.
• Lead client onboarding initiatives, ensuring smooth transitions and accurate initial setups for new accounts.
• Provide expert advice, proactive recommendations, and strategic insights on payroll best practices directly to clients.
• Conduct regular service delivery reviews with clients to ensure high satisfaction, address pain points, and align with their organizational goals.

Process Optimization & Reporting:

• Develop, implement, and monitor robust work standards that can be scaled across different client accounts.
• Prepare regular, comprehensive payroll, SLA compliance, and team performance reports for upper management.
• Identify opportunities to streamline payroll workflows using technology and automation to improve service delivery speed and accuracy for clients.

Key Attributes

• Exceptional leadership and people management skills with the ability to manage diverse teams.
• Strong strategic thinking, problem-solving capabilities, and adaptability to different client needs.
• High numerical aptitude and intense attention to detail.
• Excellent communication, presentation, and interpersonal skills for high-level B2B stakeholder management.
• Ability to work autonomously in a fast-paced, output-focused service environment.
• Deep understanding of the importance of handling sensitive client and employee payroll information with absolute discretion.

Qualifications

• Proven experience in a multi-client service industry (e.g., BPO, Shared Services, or Payroll Outsourcing) is strictly required.
• Specialization: Direct, hands-on experience in a payroll service-related role is a must.
• Bachelor's Degree in Business Studies/Administration/Management, Finance/Accountancy, Mathematics, or equivalent.
• At least 5+ years of progressive work experience in Payroll Operations, with at least 2-3 years in a managerial, supervisory, or service delivery leadership role.
• Advanced understanding of accounting fundamentals, labor legislation, tax and wage laws, and payroll best practices in the Philippines.
• Extensive experience navigating and optimizing various cloud-based payroll, HR, and timekeeping software systems.