Seeks out opportunities to improve current processes
Receives customer information and uses it to identify & recommend improvements in products and services and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also to be able to provide resolution to complex employee queries.
All earning related documentation is completed as and when required
Supports the need to have a standardised way of processing within EIS by ensuring that all documentation and data input complies with current processes / procedures and that all input actions comply within the bounds of the agreement in place effectively managing the entire Hire to Retire process
Customer Satisfaction
Ensures that NZ Post people are paid correctly, on time and in accordance with the appropriate employment agreement, legislation & company policy
Ensure employee personnel records (system& manual) are maintained accurately & current at all times
Reviews actions taken in making payments
Maintaining all elements of data for those employee groups assigned
Undertakes routine administrative support functions as required
Handles payroll enquiries and provides resolution to complex employee queries
Undertakes projects which could include testing of developments / enhancements to the EIS system or processes which impact on specific pay groups, being involved in reviews of specific EIS data
Confidentiality
Maintains the confidentiality and security of all payroll documentation by keeping filing up to date and secure and being aware of non-payroll people in the EIS Service Centre.
Shares information appropriately.
Team Support
Providing training and support to team members to ensure best practice delivery of services
Mentoring and up-skilling other team members
Knowledge sharing
Relationship Management
Maintain quality relationships with internal and external customers so that the EIS service needs are being met by responding to all internal/external customers queries within 48 hours; initiate opportunities to improve the quality of documentation from team leaders and follow up with them directly
Training and Development
Attends all training sessions as scheduled by the EIS Process Analyst / Payroll Trainer to ensure that expertise on the EIS system is current and accurate. Familiarity with the EIS system is essential
Keeps up to date and understand changes to policy, procedures, employment legislation and the EA's as they come into effect
Provides guidance/assistance to Managers / Team Leaders to alleviate any payroll related shortfalls.
Information and Documentation
Ensures that quality EIS and financial information is available for use by the business by providing accurate, up to date information as requested in a timely manner. Understanding how the data within the EIS system links to payroll outputs.
Provides individuals with information so they can make accurate decisions
Maintains the integrity of the data within EIS system by keeping accurate account where input has not been completed
Accuracy is maintained when under pressure by constantly checking work and doing peer reviews to ensure quality assurance
Maintain electronic and hardcopy records on files so easy access is available to all relevant staff
Qualifications
Payroll practitioner experience using HRIS (HR/Payroll) applications
Worked in a team environment in an open plan office
Worked for a large complex organisation with multiple sites and a unionised workforce Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
