Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Summary:
The primary purpose of the Payroll & Benefits Manager is to act as a subject matter expert responsible and accountable for managing all payroll & benefits processes, ensuring compliance with applicable regulations. The Manager will partner closely with internal stakeholders including finance/accounting, human resources, and company employees to disseminate payroll information accurately and according to schedule.
Job Requirements:
Payroll Management
- Manage end-to-end payroll processing for a large workforce, including salaries, overtime, allowances, and deductions.
- Ensure compliance with statutory requirements (SSS, PhilHealth, Pag-IBIG, BIR) and timely remittance of contributions.
- Review and approve payroll runs, ensuring accuracy and confidentiality.
Timekeeping Administration
- Oversee timekeeping systems and ensure accurate attendance, leave, and overtime records.
- Implement controls to prevent time fraud and maintain data integrity.
Benefits Administration
- Design and oversee the implementation of employee benefit programs such as healthcare/HMO, insurance/GLI, retirement, leaves, and other company and government benefits and allowances.
- Ensure alignment with corporate objectives and government guidelines.
- Handle de minimis benefits, such as transportation and rice subsidies, ensuring compliance with BIR rules.
Policy Development & Strategy
- Establish and update payroll and benefits policies, benchmarking competitiveness via salary surveys.
- Maintain internal equity by regularly reviewing salary ranges and compensation structures.
Team & Vendor Leadership
- Lead and mentor payroll and benefits staff or vendors, including coordinating with external payroll providers or HRIS vendors.
- Act as liaison with finance, HR, legal, and third-party service providers such as Metrobank and other related services and benefits (like loan facilitators/providers) to ensure seamless operations.
Financial Reporting & Forecasting
- Prepare monthly, quarterly, and annual payroll reports for management and finance teams.
- Develop payroll forecasts to support budgeting and workforce planning.
- Analyze payroll trends and variances, providing insights for cost optimization.
- Collaborate with Finance to reconcile payroll accounts and ensure accurate financial statements.
Compliance & Audit
- Stay updated on labor laws, tax regulations, and company policies.
- Prepare documentation for internal and external audits.
- Ensure compliance with data privacy and confidentiality standards.
Team Leadership
- Supervise payroll and timekeeping staff, providing training and performance feedback.
- Drive process improvements for efficiency and accuracy.
Employee Support
- Act as a point of contact for payroll and timekeeping inquiries.
- Communicate policies and procedures clearly to employees and managers.
Qualifications:
- Bachelor's degree in Accounting, Finance, HR, or related field.
- Minimum 5+ years of experience in payroll and benefits, preferably in a BPO or high-volume environment.
- Strong knowledge of Philippine labor laws and tax regulations.
- Proficiency in payroll systems and HRIS (e.g., SAP, Oracle, Workday, or local platforms).
- Excellent analytical, organizational, and leadership skills.
- Proficient in Excel
- Analytical mindset that can innovate and improve existing processes
- Able to work with minimal supervision, across multiple time zones
