Payroll Admin Associate – Open Architecture

Position Responsibilities:

• Processing of payrolls to include allocation of participant and employer contributions, updating of participant census data, new enrollments and forfeiture accounts.

• Responsible for the timely and accurate completion of all transactions in accordance with company service standards and timeframes, including client specific service standards as outlined in Service Agreements.

• Communicate directly with client regarding reconciliation and processing of payrolls, ensuring client is using best practices for payroll processing

• Identify trends and address them with the client an d Client Service Manager.

• Responsible for the quality control and timely delivery of client work, including final review of all data updates, and plan sponsor/participant reporting.

• Respond to payroll related client inquiries, resolve service issues, and demonstrate proactive, solution-based approach to enhance client relations.

• Analyze client requests versus RPS policies and procedures and proactively manage accounts by setting appropriate expectations.​

Required Qualifications:

• Bachelor's degree holders: At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)

• Undergraduates (minimum 1 year completed): At least 1 year of relevant back-office experience required

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Minimum typing speed of 35 WPM with high accuracy

• Ability to compose grammatically correct, clear, and concise written communication

• Must be amenable and prepared to work both onsite and from home as needed, depending on business requirements and/or the current external environment or situation.

• Good written and verbal communication skills

• Amenability to work on Philippine holidays.

Preferred Qualifications:

• Above average problem-solving skills

• Above average written and verbal communication skills

• Above average attentiveness to detail

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .