Payments Operations Manager

Our client is a leading multinational organisation within the healthcare and life sciences industry, operating across a broad global network. The business supports a complex international footprint and is committed to delivering efficient, compliant, and customer-focused financial operations.

• Lead and manage end-to-end global payment operations, ensuring timely and accurate disbursement of payments.
• Oversee multiple payment methods across various currencies and geographic regions.
• Monitor payment cycles, service levels, and operational performance to support business objectives.
• Resolve complex payment, vendor, and banking-related escalations.
• Manage, mentor, and develop a global operations team, establishing clear performance expectations.
• Drive process improvement initiatives to enhance efficiency, accuracy, and service quality.
• Partner with technology teams to implement automation and digital solutions.
• Ensure compliance with internal controls, regulatory requirements, and risk management standards.
• Develop and monitor performance metrics, dashboards, and management reports.
• Build strong relationships with internal stakeholders, vendors, and service providers to support operational excellence.