STRATEGIC STAFFING SOLUTIONS (S3)
Position: Payment Systems Analyst
Work Set-Up: Hybrid (2x per week onsite)
Office Location: Makati, Philippines
Schedule: Day Shift with flexible mid shift schedules for US counterpart collaboration/meetings
Responsibilities for this position may include but are not limited to:
- Works closely with Product Owner, Product team, and other cross functional teams during project and product launches and experiments within the payments area
- Provides 2nd level production support for Payment Gateway, Host Authorizer, Terminal Management & Switching and Card Management System by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
- Supports the software development lifecycle to enable payment solutions and card marketing initiatives in the Asia Pacific region.
- Deploys, configures, and supports rollout and optimization of internal payment systems, reporting tools and internal dashboards
- Develops deep domain knowledge by understanding business processes.
- Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
- Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
- Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
- Proactive communication and quick response to production issues and project work. Strong customer focus.
- Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
- Develops and maintains support documentation.
- Maintains IP Compliance on systems and software as appropriate.
Requirements:
- Bachelor's degree in computer science, Engineering, Math, Statistics, or other relevant fields. At least 5+ years experience with technical and/or business knowledge in payment systems, testing and integration, business analysis, production support with good overarching understanding on retail petroleum marketing and store systems.
- Critical thinking skills for framing, analysis, and synthesis of complex issues.
- Ability to tailor business processes to adapt to application functionality and processes. Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
- Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
- Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.
- Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
- Highly motivated and self-starter
- Ability to do low code, develop and understand programming languages is preferred.
- Working knowledge of IRM technical controls and MS Azure Cloud is an advantage. Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.
- Amenable to occasional travels to different Asia Pacific countries
- Preferred Skills: Knowledge and hands-on experience in two or more of the following is a plus: Power Apps, Power BI, C#, C++, Angular, Node.js, SQL, Ansible, R, Java, Python, Azure, APIs, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server, among others.
