Payment Support Specialist

PAYMENT SUPPORT SPECIALIST

We're looking for a Payment Support Specialist to provide technical support to merchants and help ensure smooth payment integrations and operations.

Location: Pasay City

Work Setup: Onsite

Schedule: Shifting

Employment Type: Full-time

Key Responsibilities

• Provide technical support to merchants regarding payment solutions, integrations, and technical concerns

• Diagnose and troubleshoot technical issues and provide timely and effective solutions

• Assist clients with the integration of payment solutions, including card processing, APMs, and Open Banking

• Guide clients through the integration process and help resolve implementation concerns

• Understand and work with API documentation

• Collaborate with cross-functional teams to ensure successful implementation and issue resolution

• Build and maintain strong client relationships by understanding their requirements and providing technical support

• Act as a liaison between clients and internal teams to address and resolve issues promptly

• Stay updated on industry trends and advancements in payment solutions

• Contribute to the improvement of internal processes and workflows

Qualifications

• Proven experience in customer support, payment processing, client onboarding, technical support, or related operational roles

• Experience within the payments or fintech industry is highly preferred

• Understanding of API documentation and integration processes

• Excellent communication and interpersonal skills

• Strong analytical and troubleshooting skills

• Ability to work independently and collaboratively in a fast-paced environment

• Detail-oriented and comfortable handling technical issues

Preferred Qualifications

• Familiarity with Payneteasy or PaymentIQ

• Ability to read, analyze, log, and troubleshoot technical issues within payment systems

• Experience supporting merchants or clients with payment integrations