We're looking for a Payment Operator to join our growing operations team! In this role, you'll be responsible for processing participant payments, maintaining accurate payment records, and ensuring every transaction is handled with precision and care. If you're detail-oriented, organized, and enjoy working in a fast-paced, process-driven environment, we'd love to hear from you.
This is a full-time position (5 days a week, shifting schedule (Monday to Sunday) located in Aurora, Cubao, Quezon City, Philippines.
Responsibilities
- Process payments for study participants accurately and efficiently.
- Record and maintain payment transactions in the CRM system.
- Track and monitor daily payment activities to ensure accuracy and completeness.
- Prepare and report daily payment balances to the Shift Manager.
- Collaborate with the operations team to ensure smooth payment processing and compliance with established procedures.
Requirements
- Proven experience in a cashier, payment processing, customer service, or similar role.
- Strong interpersonal and verbal communication skills in both English and Filipino.
- Experience using Excel and CRM software.
- Exceptional attention to detail, organizational skills, and accuracy in handling transactions.
- Responsible, dependable, and committed to following processes and protocols.
- Service-oriented with the ability to work effectively in a fast-paced environment.
Perks & Benefits
- Gov't benefits – SSS, PhilHealth, Pag-IBIG
- 13th Month Pay
- Paid leaves (Maternity, Paternity, Solo Parent, Women's Special Leave, Violence Against Women Leave)
- Service Incentive Leave (5 days after 1 year)
- Holiday Pay, Premium Pay, Overtime Pay, and Night Shift Differential
- HMO coverage after 90 days
This is a full-time, on-site position based in Quezon City, Philippines. If you're ready to contribute to a team that values accuracy, efficiency, and operational excellence while supporting cutting-edge neuroscience research, apply now!
