Payment Officer

Key Responsibilities

1. Reconciliation & Reporting

Perform daily reconciliation of Merchant Text Files against the BancNet P2M

(Person-to-Merchant) report, ensuring all P2M charges are accurate, complete,

and aligned with expected billing and settlement amounts.

Conduct regular reconciliation of InstaPay and PESONet incoming and outgoing

transactions, promptly identifying variances and ensuring timely clearance of

discrepancies.

Prepare and maintain reconciliation logs, exception reports, and supporting

documentation to ensure audit readiness and compliance with internal controls.

2. Exception Handling, Escalation & Coordination

Identify, validate, and escalate any discrepancies found during reconciliation to

relevant teams such as Solution Managers, IT, Client Success, or merchant

partners.

Coordinate with acquiring partners, issuers, OFIs, and internal departments to

resolve operational issues efficiently.

Provide operational insights for process gaps, system issues, or recurring

mismatches and assist in developing preventive measures.

3. Chargeback & Dispute Management

Process chargebacks and dispute cases in accordance with internal policies,

network rules, and regulatory guidelines.

Ensure timely submission of supporting documents, clear communication with

OFIs and stakeholders, and strict adherence to prescribed turnaround times

(TAT).

Maintain accurate records of dispute outcomes, reversal entries, and settlements

for audit and reporting.

4. Settlement Processing

Handle PhilPaSS/RTGS settlement processing, including posting of settlement

instructions, monitoring of settlement acknowledgments, and ensuring accurate

end-of-day balancing.

Coordinate with Treasury, IT, and correspondent banks to ensure smooth

settlement operations and resolve any settlement exceptions.

5. Compliance, Risk & Control

Ensure all operational activities comply with internal policies, BSP regulations,

and applicable clearinghouse rules (BancNet, InstaPay, PESONet, PhilPaSS).

Participate in internal and external audits, ensuring availability of complete

documentation and timely closure of audit findings.

Support enhancement of Standard Operating Procedures (SOPs) to strengthen

controls and operational efficiency.

6. Continuous Improvement & Support

Recommend process enhancements to improve accuracy, reduce manual

intervention, and strengthen reconciliation and settlement efficiency.

Provide support in system testing, UAT, operational rollout of new products, and

implementation of enhancements affecting payments, settlement, and digital

banking operations.

Collaborate with partners and service providers to align on process updates and

operational improvements.

Qualifications

Bachelor's Degree in Accountancy, Business

Administration, Finance, Economics, or a related field.

Preferably with 13 years of experience in Philippine banking operations,

particularly in any of the following:

o Retail Banking Operations

o Payments & Settlement (InstaPay, PESONet, P2M, BancNet)

o Dispute and Chargeback Handling

o Reconciliation and Exception Processing

o Settlement Operations via RTGS/PhilPaSS

Strong knowledge of banking reconciliation processes

Familiar with PhilPaSS/RTGS, BancNet systems, and electronic fund transfer

schemes

Proficient in MS Excel; familiarity with core banking systems is an advantage

Understanding of BSP regulations and Philippine payments frameworks

Strong analytical and problem-solving skills

High attention to detail and accuracy

Good communication and coordination skills

Ability to manage multiple tasks under time-sensitive deadlines

Strong sense of ownership, integrity, and confidentiality