What we're looking for
- Previous experience in fraud investigation, risk management or a related field within customer service or financial services environments
- Strong analytical and investigative skills with the ability to identify patterns and draw logical conclusions from complex information
- Excellent attention to detail and a commitment to accuracy in all documentation and reporting
- Proficiency in using computer systems, databases and investigative tools
- Exceptional written and verbal communication skills in English, with the ability to clearly articulate findings and recommendations
- Sound judgement and decision-making capabilities, particularly when handling sensitive or high-stakes situations
- Ability to work independently and as part of a team in a fast-paced call center environment
- Strong organizational skills and the ability to manage multiple cases simultaneously
- Knowledge of fraud prevention techniques, compliance regulations and industry standards
- Proficiency in Microsoft Office applications and data analysis tools
- A professional approach to confidentiality and handling sensitive information
- Preferably, relevant certifications such as Certified Fraud Examiner (CFE) or equivalent qualifications
What we offer
At VXI Global Holdings B.V., we invest in our employees and create an environment where talent can thrive. We offer a competitive compensation package, comprehensive health and wellness benefits, and opportunities for continuous professional development and career advancement. We recognize and reward outstanding performance and foster a collaborative workplace culture that values diversity and inclusivity. Additional benefits include paid leave, performance bonuses, skills training programs and access to employee support services. We are committed to providing a supportive work environment where you can excel and grow your career with us.
If you are a detail-oriented professional with a passion for fraud investigation and protecting businesses from financial losses, we want to hear from you.
Apply now to join our dynamic team at VXI Global Holdings B.V. and make a meaningful impact in the fight against fraud.
Qualifications:
- Must have at least one (1) year of relevant experience
- Experience in fraud detection, investigation, or a similar role with a background in the payments industry
- Must have strong analytical skills
