Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTC channels, and PSPs.
Ensure payment account details match registered player information to prevent third-party usage.
Perform daily reconciliation of payment provider reports vs. internal system transactions.
Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
Support resolution of failed, delayed, or disputed transactions with payment providers or banks.
Fraud Monitoring and Investigations
Monitor payment and player activity for suspicious behaviors, including: o Third-party usage (different depositor name vs. registered player). o Abnormal or rapid deposit/withdrawal patterns. o Multi-accounting, bonus abuse, or collusion.o Account takeover attempts involving compromised payment credentials.
Escalate fraudulent or suspicious cases to the Fraud/Risk Manager or AML Compliance Officer (AMLO).
Assist in fund recovery requests (e-wallet recalls, bank reversals, fund freezes).
Reporting and Documentation
Prepare daily, weekly, and monthly payment and fraud reports (transaction volumes, alerts, discrepancies, reconciliations).
Maintain audit-ready documentation of payment processes, reconciliations, and fraud investigations.
Compliance and Regulatory Support
Ensure payment and fraud activities comply with PH AMLA (RA 9160), AMLC regulations, PAGCOR licensing conditions.
Assist in preparing or supporting Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs).
Follow strict internal policies for KYC, payment verification, and fraud prevention.
Collaboration and Process Improvement
Work with Customer Support to resolve player payment concerns professionally and promptly.
Coordinate with KYC/EDD, and Risk Analysts on cases requiring deeper customer or payment verification.
Provide insights on fraud and payment trends to improve fraud rules, reconciliation workflows, and operational controls.
Requirements
2-3 years of experience in Payments, Fraud Prevention, Risk Management, or Compliance, preferably within Online Gaming, Payments, Fintech, or Banking.
Hands-on experience in processing and monitoring e-wallet (GCash, Maya, GrabPay), online banking, and PSP transactions.
Experience in transaction matching and reconciliation, including: o Daily reconciliation of payment provider reports vs. internal system records. o Investigating and resolving discrepancies between deposits, withdrawals, and provider settlements. o Preparing payment and reconciliation reports for Finance, Treasury, and Compliance teams. Exposure to fraud detection and investigations such as: o Third-party usage (mismatched depositor/withdrawal accounts) o Bonus abuse and multi-accountso Account takeover attempts o Abnormal payment or withdrawal patterns
Comfortable working in a 24/7 shift environment, handling high-volume payment transactions and fraud alerts.
Experience from working with various payment vendors and back-office systems.
Advantage: o Familiarity with PH AMLA (RA 9160), AMLC reporting obligations (STR/CTR), and PAGCOR requirements. o Prior experience in dispute resolution, e-wallet recalls, or fund recovery with financial institutions.
