Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We are seeking a patient, empathetic, and highly professional Patient Support Specialist to support a cutting-edge at-home sleep study medical device. In this role, you will be the primary voice of support for patients—primarily within the 70+ demographic—guiding them through device setup, mobile app navigation, and technical troubleshooting. This is a high-touch, human-centric position that requires a unique blend of technical aptitude and deep emotional intelligence to help users navigate new technology with confidence.
What Your Day-to-Day Will Look Like
- Tier 1 Patient Support: Manage high-volume support (80% phone / 20% email) to assist patients with device setup, mobile pairing, and app navigation.
- Technical Guidance: Lead users through basic troubleshooting, error message resolution, and general usage FAQs for the sleep study device.
- Empathetic Communication: Build trust and provide clear instructions to non-technical users, ensuring they feel supported throughout their health journey.
- Case Management: Accurately document all interactions in Salesforce and manage call flows using Vonage (VoIP).
- SOP Adherence: Reference internal guides to resolve inquiries and escalate complex clinical or technical issues to Tier 2 support when necessary.
- Process Improvement: Identify recurring patient friction points and communicate trends to supervisors to enhance the overall user experience.
What You Bring
- Customer Support Experience: 2+ years of experience in a customer-facing role, preferably in a phone-heavy environment.
- Platform Proficiency: 1+ year of experience with Salesforce (strongly preferred) and familiarity with VoIP systems like Vonage.
- Clear Communication: Exceptional verbal English skills with a neutral, professional tone that is easy for elderly patients to understand.
- Technical Troubleshooting: Ability to guide users through iOS/Android mobile device settings and app-specific issues.
- Multitasking Ability: Skill in speaking and typing simultaneously to maintain high-quality documentation in real-time.
- High EQ & Patience: A calm, composed demeanor and a genuine desire to help those who may be frustrated or confused by technology.
Bonus Points if:
- You have experience in healthcare, health-tech, or medical device environments (HIPAA compliance is a plus).
- You have previously supported proprietary software or consumer electronics (telecom, SaaS, etc.).
- You are bilingual in Spanish and English.
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO or Healthcare Stipend (depending on location)
- Time to Recharge: 7 Paid Holidays and 6 PTO days/year
- Family First: Dedicated Maternity and Paternity Leaves
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client.
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine - it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
