Patient Services Coordinator

Company Description

TechLoom Global connects industry-leading companies across various sectors with top-tier global talent. Our expertise spans a wide range of functions, including sales development, product and engineering, marketing, operations, customer success, finance, and administrative support. As a TechLoom Global team member, you become part of a network of high-caliber professionals delivering real impact for forward-thinking companies navigating today's dynamic and competitive landscape.

Role Description

We are seeking a Virtual Patient Services Coordinator to support a U.S.-based mental health organization focused on expanding access to high-quality mental health care. This is a non-clinical, administrative role that plays a critical part in the patient experience through scheduling, communication, and accurate system management.

You'll work closely with internal teams and providers in a fully remote, async-first environment, where clear documentation, proactive communication, and ownership are essential.

This role is ideal for someone with patient facing experience who is detail-oriented, reliable, and comfortable working independently in a fast-paced, mission-driven setting.

Responsibilities:

• Schedule, confirm, and manage patient appointments.
• Respond to patient inquiries via email and live calls.
• Maintain accurate and up-to-date records within the Electronic Health Record (EHR) system.
• Support intake, rescheduling, and administrative follow-ups as needed.
• Ensure all communications and documentation comply with HIPAA and healthcare privacy standards
• Maintain organized internal documentation and notes
• Collect and verify necessary information (e.g., insurance, pre-visit assessments) ahead of upcoming appointments

Qualifications:

• 2+ years of experience in a patient facing role
• Strong written and verbal English communication skills
• Solid understanding of HIPAA compliance and patient confidentiality
• Comfortable working with Google Workspace, EHR and insurance payor portals (ideally Medicaid)
• Ability to work independently in a remote, async-first environment
• Exposure to mental health settings strongly preferred

Hands-on experience with:

• Appointment scheduling
• US Insurance Companies
• Patient communication (email and phone)
• Electronic Health Record (EHR) systems