We are seeking an experienced and highly organized
Patient Service Representative (PSR) to support a fast-paced urology clinic. This role plays a key part in delivering a seamless patient experience—from first contact to appointment coordination.
The ideal candidate brings prior urology scheduling experience, strong communication skills, and a patient-first approach while thriving in a high-volume environment.
Key Responsibilities
- Schedule, reschedule, and confirm patient appointments for urology consultations, procedures, and follow-ups
- Manage high-volume inbound and outbound calls while maintaining professionalism and efficiency
- Collect, verify, and update patient demographics, insurance, and referral information with accuracy
- Coordinate closely with providers and clinical staff to align scheduling with medical necessity and provider availability
- Verify insurance eligibility and secure required authorizations as needed
- Provide clear and detailed instructions regarding appointments, procedures, and preparation requirements
- Address patient inquiries, concerns, and requests with empathy and professionalism
- Maintain accurate and timely documentation within the EMR system
- Ensure strict compliance with HIPAA regulations and clinic policies
Qualifications
- 1–2 years of experience as a Patient Service Representative or similar front-office role in a urology clinic
- Proven experience scheduling urology appointments, procedures, and diagnostics
- Strong English communication skills (verbal and written)
- Ability to handle high call volumes with a professional phone presence
- Clear, confident, and patient-focused communication style
- Demonstrated ability to deliver empathetic, patient-centered service
- Strong attention to detail and organizational skills
Perks
- Permanent Work From Home
- Leave Credits
- Monetary Allowance
- Annual Bonus
- Weekly Paychecks
- Fixed Weekends Off
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we
MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.
