Step into a Patient Scheduler Team Lead role with a trusted global provider of medical evaluation and review services—built on years of industry excellence.
The Opportunity
Lead a scheduling team in delivering accurate, timely coordination with physicians while improving workflow efficiency across a global medical services organization.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
ASW is my second home and family. They have opened a lot of opportunities for me. - Underwriting Assistant, ASW Philippines.
What You'll Do
- Lead, coach, and support a team of schedulers to meet performance, quality, and productivity targets
- Oversee daily scheduling operations, ensuring timely and accurate exam coordination across systems, portals, and physician offices
- Monitor team workload, prioritize tasks, and allocate resources to meet deadlines and service levels
- Maintain professional communication with physicians, clients, and internal stakeholders, resolving escalations as needed
- Review documentation for accuracy and compliance, providing feedback and driving process improvements
Key Criteria
- Minimum of 2 years of experience in leading a healthcare/insurance scheduling or call support team with hands-on experience in patient coordination and appointment management
- Proficient in handling high-volume calls and administrative tasks
- Strong verbal and written communication skills in English
- Highly organized with excellent time management and ability to meet deadlines
Work setup:
- Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM – 5:30AM PHT) with a full onsite model.
