Patient Care Coordinator - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a physical therapy practice to support insurance eligibility verification, benefit interpretation, prior authorization management, and administrative coordination to ensure smooth billing and care operations. This role is ideal for someone with strong insurance experience, clear communication skills, and the ability to follow through from start to finish.

About the Practice

This established physical therapy practice provides personalized, one-on-one care focused on helping patients move better, recover from injury, and return to an active lifestyle. The team emphasizes individualized treatment plans, transparent communication, and a patient-first approach across multiple clinic locations. Supporting patients in understanding their insurance benefits and coverage is a key part of delivering a seamless and positive care experience.

Main Responsibilities

Insurance Verification

• Verify all insurance benefits

• Check copays, deductibles, visit limits, and coverage details

• Identify when prior authorization is required

• Document all information clearly and accurately

  
  

Authorization Follow-Up

• Follow up on pending authorizations

• Contact physician offices if signatures are needed

• Track authorization status carefully

• Prevent delays in patient care

  
  

Administrative Support

• Process incoming faxes and referrals

• Handle medical record requests

• Assist with workers compensation documentation

• Maintain detailed contact logs

  
  

Reporting & Communication

• Update weekly reports and productivity numbers

• Communicate clearly with U.S.-based team members

• Provide updates when tasks are completed

Systems You Will Use

You must be comfortable using:

• HENO EMR

• Zoom (phone system and team chat)

• Microsoft Office (Word, Excel, Outlook, SharePoint)

Insurance Portals:

• Availity

• Cohere

• eviCore

• ASHLink

Workers Compensation Portals:

• OneCall

• MedRisk

• Streamline

  
  

Requirements

Non-Negotiable Requirements

Insurance Experience

• Experience verifying insurance benefits

• Strong understanding of physical therapy coverage

• Ability to recognize when prior authorization is needed

  
  

Proactive & Independent Worker

• Takes initiative and does not wait for direction

• Moves efficiently from task to task

• Follows up consistently until issues are resolved

• Contacts insurance companies directly when benefit details are unclear

• Attempts to resolve questions independently before escalating to leadership

• Asks for support only after reasonable problem-solving efforts

  
  

Clear English Communication

• Clear spoken English

• Confident on phone calls

• Strong written English skills

  
  

Benefits

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families in the Philippines.