Patient Care Coordinator (NIGHT SHIFT)

Responsibilities

• Serve as the primary contact for patients, responding to inquiries about appointments, procedures, and general information
• Schedule, reschedule, and confirm patient appointments using the organization's scheduling system
• Accurately document all patient interactions in systems in a timely and compliant manner
• Collaborate with clinical and administrative teams to ensure seamless patient care and follow‑up
• Address patient concerns with professionalism, empathy, confidentiality, and sensitivity
• Maintain up‑to‑date knowledge of organizational policies, procedures, and healthcare compliance standards
• Meet or exceed individual and team performance metrics, including call volume, accuracy, and customer satisfaction
• Support additional operational tasks such as appointment reminders, referral profiling, and administrative support as assigned

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field, or equivalent professional experience
• 1–4 years of professional experience in a call center, healthcare administrative, or patient services role
• 1+ year of experience working in healthcare or medical services environments, including patient‑facing operations
• Proven experience handling high‑volume inbound and outbound calls in performance‑driven settings
• Hands‑on experience with appointment scheduling, call handling, and patient inquiry documentation
• Experience using EMR or EHR systems, patient management software, and Microsoft Office tools
• Basic knowledge of medical terminology, healthcare workflows, and insurance processes
• Strong customer service or quality assurance background
• High attention to detail for scheduling accuracy, documentation, and compliance
• Strong verbal and written English communication skills
• Ability to manage confidential patient information in compliance with healthcare standards
• Strong time management and organizational skills
• Ability to work effectively in fast‑paced, high‑volume healthcare call center environments
• Professional, empathetic, and patient‑focused working style