Patient Care Coordinator

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• We accept fresh graduates or candidates with experience in any local or international voice account
• Good communication skills, both written and oral
• Passionate about customer service and patient satisfaction
• Ability to handle calls
• Must be willing to work on a shifting schedule
• Willing to work on-site in Taguig City

Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Benefits:

• Company events
• HMO upon Day 1
• Life insurance
• Paid training
• Convertible Leave to Cash
• 10% Night Differential
• Shuttle Service