About the Role
We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.
You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.
Key Responsibilities
- Support patients throughout their healthcare journey by providing timely and accurate administrative support
- Input, update, and maintain patient referral data across internal systems with high accuracy
- Book and manage patient appointments in line with service-level agreements and best-practice standards
- Communicate professionally with patients, referrers, and internal teams via phone and email
- Handle patient inquiries with empathy and ensure first-time resolution whenever possible
- Escalate issues appropriately to ensure continuity of care and service quality
- Ensure strict compliance with data protection, confidentiality, and quality assurance standards
- Maintain accurate, up-to-date patient records across multiple platforms
Qualifications & Experience
- At least 2 years of BPO experience supporting international clients or accounts
- Background in customer service, healthcare support, data processing, or administrative roles
- Experience handling high-volume transactions and working across multiple systems
- Strong verbal and written English communication skills
- close attention to detail with the ability to work accurately under pressure
- Proficiency in Microsoft Office applications, particularly Excel
Ideal Traits
- Patient-focused, empathetic, and service-oriented
- Confident and professional when handling sensitive or emotional situations
- Organized, reliable, and able to multitask effectively
- Open to feedback and committed to continuous improvement
- Flexible to work shifting schedules as required
Why Join Us
- Be part of a purpose-driven healthcare support environment
- Make a meaningful impact on patient experience and outcomes
- Work in a collaborative, structured, and supportive team
- Opportunities for skills development and long-term career growth
