Partnership Success Manager

Partnership Success Manager

Naturopathica | Remote (Philippines) | Full-time, salaried

About Naturopathica

Naturopathica is a botanical skincare and wellness brand. Leading spas, hotels and retailers across the United States use our products and treatments. Our Pro team supports these partners from their first order onward.

The Role

You will be a main point of contact for our B2B spa, hotel and retail partners. You will join our Pro Customer Care team and make sure every order, invoice, and inquiry is handled accurately and on time. Every day you'll work with account managers, inventory, finance, and customer operations. This is a salaried, full-time position exclusive to Naturopathica. You'll be part of the team, including company meetings and all-hands.

What You'll Do

• Manage the shared partner inbox. Answer order, product, shipping and billing questions promptly, and keep every conversation assigned, tracked and followed up.
• Process wholesale orders and purchase orders from partners and procurement platforms, including hotel group portals. Create orders, confirm details and send invoices.
• Share shipment tracking with partners and account managers, and resolve delivery issues.
• Support billing. Send invoices on request, share remittance details, follow up on overdue balances, and help resolve credits with finance.
• Complete vendor registration and onboarding paperwork for new hotel and resort partners.
• Keep partner account records accurate in Shopify, NetSuite and HubSpot.
• Give account managers fast, accurate answers so they can focus on growing their accounts.

What We're Looking For

• Bachelor's degree required.
• 5+ years in customer success or account management, ideally at a SaaS, technology or software company.
• A high level of attention to detail. You check order numbers, quantities and invoice amounts before anything goes out.
• A customer-first approach. You follow up without being asked.
• Excellent written English for client-facing email.
• The ability to handle a high volume of requests in a shared inbox without losing track.
• Availability to work U.S. Eastern business hours.
• Please note: This is a dedicated role. We are looking for someone who will work exclusively with Naturopathica, not alongside other clients or contracts.

To apply, please email [Confidential Information] with your resume and a short Loom video introducing yourself and explaining why you are interested in the role.