Partnership Learning & Capability Development Senior Manager

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visitfwd.com.ph.

1 Statistics Life 2022 Based on Paid-Up Capital

2 Statistics Life 2022 Based on New Business Annual Premium Equivalent

To lead the overall learning, enablement, and capability development strategy for the Bancassurance sales channel as a senior functional expert. The role establishes the strategic learning agenda, designs long-term capability frameworks, and ensures that sales hires, support teams, and sales leaders are equipped with the right skills, product mastery, and behaviors to drive sustainable channel growth.
As a senior manager and subject-matter authority, the role provides strategic direction on governance, compliance alignment, training innovation, and continuous improvement. It partners closely with Sales Leadership, Compliance, and cross-functional units to ensure learning initiatives are relevant, future-ready, and aligned with business priorities and regulatory requirements.

1) Strategic Learning Agenda

- Define and drive the Bancassurance learning and development roadmap.

- Align capability-building programs with business growth targets and regulatory requirements.

- Establish governance standards, policies, and metrics for training effectiveness.

20%

2) BEST Orientation Oversight

- Provide direction for the BEST program as the entry point for all new sales hires.

- Ensure coverage of orientation, basic product knowledge, commission policies, and IC exam readiness.

- Continuously evolve BEST to address changing sales priorities and market needs.

15%

3. FSC Continuous Development

-Create structured pathways for FSCs beyond onboarding, including technical skills, customer engagement, and advanced sales practices.

-Partner with Sales Leadership to monitor growth, readiness, and long-term performance.

15%

4. Leadership Development for Existing & Future Leaders

-Build programs to identify and prepare high-potential FSCs for future leadership roles.

20%

-Deliver targeted learning for existing Regional and Area Sales Heads in people management, coaching, product mastery, and strategic sales planning.

-Ensure both current and future leaders are equipped to drive team performance and

organizational growth.

5) Leadership & Influence

- Provide strategic guidance to training resources within Bancassurance.

- Act as key advisor to Sales Leadership on capability building and readiness.

10%

6) Support Team Enablement

-Innovate learning modules for backroom and support teams to strengthen collaboration with

Sales and improve sales support effectiveness.

10%

7) Innovation & Continuous Improvement

-Introduce blended learning solutions, digital platforms, and scalable modules.

-Benchmark industry best practices to keep training relevant and competitive.

10%

Privacy Notice

Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (Talocity) to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.