Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
The Partner Practice Services Operations Analyst provides operational and administrative support for the global Partner Practice Services function. This role is designed to absorb a meaningful portion of the recurring process, coordination, reporting, access, and support activities that enable partner delivery operations, allowing senior team members to focus on higher-complexity work, escalations, and broader business priorities. The position supports continuity across critical partner-facing processes and helps expand team capacity in a cost-effective way within a global operating model.
Mission Overview
The Partner Practice Services Operations Analyst supports the day-to-day operational needs of the Partner Practice Services function. This role is responsible for executing and coordinating recurring administrative, reporting, access, queue, and process-related activities that support Dayforce services delivery partners and internal stakeholders.
The position plays an important role in maintaining continuity across partner-facing operations by ensuring that requests, issues, reporting updates, onboarding activities, and system-related administrative tasks are handled accurately and on time. This role is intended to strengthen team capacity by taking ownership of repeatable operational work, enabling more senior resources to remain focused on complex stakeholder needs, escalations, and strategic priorities.
What You'll Get To Do
- Support day-to-day operational activities across the Partner Practice Services function.
- Monitor and manage shared inboxes, support requests, and operational queues.
- Review, triage, route, and follow through on partner and internal requests.
- Support administrative processes related to access, provisioning, forms, documentation, and coordination across internal teams.
- Maintain recurring reports, dashboards, trackers, and operational metrics.
- Validate and update source data used in reporting and business tracking.
- Support partner onboarding coordination, setup activities, and readiness tracking.
- Assist with administration and support for partner-facing tools, resources, and operational processes.
- Maintain internal process documentation, guides, and reference materials.
- Escalate issues, risks, and blockers appropriately and in a timely manner.
- Help identify opportunities to improve process efficiency, clarity, and consistency.
Scope of Work Likely Included
- Shared inbox monitoring
- Salesforce queue administration
- Partner access and backend access support
- DocuSign and order/invoice coordination
- Recurring dashboard and monthly metrics maintenance
- Portal issue tracking and status coordination
- Partner onboarding administration
- Process documentation updates
- Operational follow-up with internal support teams
Skills And Experience We Value
- Bachelor's degree or equivalent experience.
- 2–5 years of experience in operations, support, enablement, implementation coordination, partner operations, or a similar role.
- Strong organizational skills and attention to detail.
- Experience managing shared inboxes, trackers, queues, or case/ticket workflows.
- Strong Excel and reporting skills.
- Experience with business systems such as Salesforce, SharePoint, Teams, DocuSign, or similar platforms.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities with accuracy and follow-through.
- Ability to work independently while knowing when to escalate.
What Would Make You Really Stand Out
- Experience supporting delivery partners or implementation teams.
- Familiarity with partner enablement, delivery operations, or SaaS support models
- Experience with reporting, dashboard maintenance, and process documentation
- Experience working across global teams and time zones.
- Familiarity with Dayforce or related HCM environments is an asset.
Success Measures
- Timely and accurate handling of recurring operational requests and tasks
- Improved continuity across partner-facing support processes
- Reduced operational burden on senior team members
- Reliable reporting, tracking, and administrative follow-through
- Strong coordination across internal stakeholders and support teams
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
