Participant Scheduler

Firstsource

2-4 Years

Philippines

Posted 18 hours ago

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Job Description

We're hiring a detail-oriented Participant Scheduler to manage scheduling and logistics for a large-scale research study based in New York City. You'll keep our participant pipeline full by managing appointments, confirmations, rescheduling, and cancellations for a daily target of 60 completed participants.

What You'll Do

Manage participant scheduling systems and track appointment status
Schedule qualified participants into available study sessions
Send confirmation messages 24-48 hours before sessions
Make phone calls and send text messages to confirm attendance, handle rescheduling, and manage cancellations
Maintain participant records and scheduling trackers
Coordinate with the onsite NYC team on attendance, gaps, and replacements

What We're Looking For

2+ years of scheduling, appointment setting, or customer service experience
Comfortable managing high-volume appointments and schedule changes
Strong written and basic verbal communication skills (English)
Highly organized; excellent attention to detail
Comfortable with cloud-based scheduling systems (Calendly, Asana, Google Sheets, etc.)
Available during US Eastern Time business hours: 8 AM – 5 PM EST, Monday–Friday (approximately 9 PM – 2 AM Philippines time). Hours will vary based on project needs; not full-time but flexibility required during these hours.
Reliable, responsive, and able to adapt quickly

Contract Details

Position Type: Temporary hourly remote contract

Duration: September 29 – November 4, 2026 (with pre-project setup starting mid-September)

Schedule: 8 AM – 5 PM EST, Monday–Friday. Workload varies: busier on session days (Tue/Wed/Thu) with live confirmations and coordination; lighter on non-session days (Mon/Fri) with proactive scheduling and follow-ups.

Pay: $10/hour USD (based on experience)

Equipment: You'll need reliable internet and a computer with video call capability

Preferred Experience