Job Summary
We are looking for a proactive and organised part-time Customer Service & Administrative Support professional to join our team. In this dual-function role, the primary focus will be on delivering outstanding customer service, while also providing support for general HR and day-to-day administrative tasks that keep operations running smoothly.
This is an excellent opportunity for someone who enjoys working in a dynamic environment, can manage multiple tasks efficiently, and thrives in a people-facing role.
Key Responsibilities
Customer Support
- Serve as the first point of contact for customer inquiries via phone, email, and in person.
- Provide accurate information about programmes, schedules, fees, and facility policies.
- Handle enrolment, registration, and booking processes in a timely and accurate manner.
- Resolve customer concerns and complaints professionally, escalating when necessary.
- Maintain strong relationships with clients and families to support retention and satisfaction.
- Process payments, issue receipts, and maintain transaction records.
- Coordinate with coaches and internal teams to relay customer feedback and scheduling updates.
- Assist with communications such as announcements, reminders, and follow-ups.
HR & Administrative Support
- Assist with general administrative tasks to support day-to-day HR operations.
- Help organise and maintain employee records, documents, and basic filing systems.
- Support coordination of staff schedules, attendance tracking, and leave records.
- Assist with preparing basic HR documents such as offer letters and onboarding checklists.
- Help coordinate logistics for staff onboarding and orientation activities.
- Provide administrative support for training schedules and certification tracking.
- Act as a liaison between staff and management for routine HR-related queries.
Qualifications & Requirements
- 1 years of experience in a customer service, front desk, or administrative role.
- Strong multitasking and organisational skills — able to manage competing priorities with ease.
- Excellent verbal and written communication skills.
- Friendly, professional, and customer-focused attitude.
- Comfortable using MS Office tools (Word, Excel, Outlook) and general computer systems.
- Experience in the sports, fitness, or education industry is an advantage but not required.
- No prior HR policy or employee relations experience required — a willingness to learn is sufficient.
Work Arrangement
- Part-time position: 20 hours per week.
- Remote
