Job Summary:
The role is responsible for overseeing the daily operations of assigned areas within the park, ensuring a safe, clean, and enjoyable environment for all guests. The position supervises and supports the Activity Crew by maintaining high safety standards, delivering excellent customer service, and fostering a positive and energetic team culture. The role also collaborates with park management to manage staff deployment, maintain facilities and equipment, and continuously improve operational efficiency and guest satisfaction.
Responsibilities:
Daily Operations
- Manage designated park areas (e.g., floor and reception) and ensure adequate Activity Crew deployment.
- Coordinate staff shifts with the Park Manager and Experience Manager to support peak hours.
Team Supervision & Development
- Monitor, motivate, and develop Activity Crew to deliver exceptional guest experiences.
- Foster a positive, energetic, and team-oriented environment.
- Participate in half-year and annual staff performance reviews.
Safety Management
- Maintain the highest level of safety across the park.
- Proactively identify and address potential safety risks.
- Oversee and respond to safety incidents when they occur.
- Ensure all staff comply with first aid training requirements.
Guest Experience
- Interact with guests to ensure safe participation and a fun, memorable visit.
- Provide minor coaching or guidance that enhances the experience without increasing risk.
- Encourage and gather customer feedback to improve service quality.
Facility & Equipment Maintenance
- Ensure park areas remain clean, organized, and well-maintained.
- Conduct equipment and facility checks to maintain safe operations.
- Complete and document park opening and closing checklists.
- Report serious maintenance issues to the Park Manager.
Cleanliness & Organization
- Ensure all equipment and activity areas are properly arranged and tidy.
- Oversee waste disposal and maintain cleanliness standards across the park.
Operational Flexibility & Training
- Be prepared to swap shifts and learn other customer service roles for operational support.
- Attend trainings, briefings, and updates on new programs, products, or marketing initiatives.
- Promote and generate excitement for new launches and activities.
Communication & Professional Conduct
- Communicate safety instructions clearly to guests of all age groups.
- Remain calm and responsive under pressure.
- Maintain professional conduct, including restricted use of personal phones during shifts (except breaks).
Location: Eastwood, Quezon City
